The Sales Operations Coordinator is responsible for supporting the sales of Mirion Medical products and services.
International Sales Support:
Support the International sales team and distributors on creating quotations (as needed), updating the CRM system, and processing Sales Orders.
- Customer support including providing order status, answering customer questions, and logistics arrangements
- Work cross departmentally to resolve customer concerns with an emphasis on customer satisfaction and swift resolution
- Respond to software activation requests following CMS Software Activation process and update the CRM accordingly
Operational Focus:
- Enter approved purchase orders
- Ensure accuracy of incoming orders including pricing, shipment terms, payment terms, and address information
- Update CRM and follow up on missing end user information and provide order/shipping confirmations when required
- Support sales operational efforts during product launch process
- Manage product trade-in during order entry, communicate return material information and follow up with customer
- Manage the sales loaner inventory, including loaner follow up and retrieval
- CRM functions including maintaining accurate customer data, acting upon exception reports, and general data integrity
- Contribute to continuous improvement of our CMS system including Operating Procedures, Work Instructions, and Forms
- Accomplish project tasks as assigned by Sales Management
Knowledge, Skills & Abilities:
- Associate degree in business or related field
- Familiar with database operation and data entry
- Customer Service experience desired
- Professional phone and phone etiquette
- Ability to communicate fluently in English.
- Ability to multitask and work under pressure.
- Possess hands-on knowledge of standard Microsoft Office applications