At IncFile, we are driven by a simple yet powerful belief: entrepreneurship is the key to unlocking individual potential and driving positive change in the world. Since 2004, we have been empowering everyday people to turn their dreams into reality by providing the tools and resources they need to start and grow their businesses. Over a million entrepreneurs have trusted IncFile to guide them on their entrepreneurial journeys.
As a company founded and cultivated by entrepreneurs, we understand the challenges and triumphs that come with pursuing one's passions. Our team is deeply passionate about supporting fellow entrepreneurs, and we are committed to providing the best possible services at the most affordable prices.
We believe that our team members are our greatest asset. That's why we foster a supportive and growth-oriented environment where individuals can thrive. We offer competitive salaries, comprehensive health insurance, generous paid time off, and the flexibility of remote work for most roles.
If you share our passion for empowering entrepreneurs and want to be part of a team that is revolutionizing the way businesses are formed and supported, we invite you to explore our current job openings. Together, we can make a lasting impact on the world of entrepreneurship.
About the Role
Reporting directly to the Chief Revenue Officer, the Head of Revenue Operations will spearhead IncFile's revenue growth through optimized sales, marketing, and customer success processes. The ideal candidate possesses a deep understanding of RevOps principles and practices, coupled with proven experience in leading cross-functional teams.
- Create and automate marketing and sales reports to track performance and identify opportunities for improvement.
- Develop and execute sales forecasting models to predict future revenue.
- Design and implement sales compensation plans to align incentives with company goals.
- Define and segment target audiences to improve the effectiveness of marketing campaigns.
- Integrate marketing and sales technology platforms to create a seamless customer experience.
- Conduct A/B testing and CRO analysis of the company's website to improve conversion rates.
- Analyze lifetime value (LTV) of customers to optimize customer retention strategies.
- Conduct cross-sell and upsell analysis to identify opportunities to increase revenue from existing customers.
- Explore new markets to identify potential growth opportunities.
- Build executive dashboards that connect to all enterprise data to provide insights into business performance.
- Work with the email marketing manager to define key events and triggers for lead nurturing activities.
- 10+ years of experience in revenue operations, marketing, or sales
- Strong analytical and problem-solving skills
- Experience with data mining, predictive analytics, and A/B testing
- Proven ability to lead and manage cross-functional teams
- Excellent communication and presentation skills
- Experience with Power B.I., Google Analytics, or other major analytics platforms
Preferred Skills & Experience
- MBA or equivalent degree
- Knowledge of entrepreneurship and small business.
- Have started a business before or have written extensively about entrepreneurship
- Python and SQL
Commitment to Candidates & About the Hiring Process:
We understand that embarking on a new job search can be a daunting task. Our aim is to ensure that you approach the opportunity to join us at IncFile with confidence and enthusiasm in supporting aspiring entrepreneurs. This is why we are dedicated to offering you a hiring experience that is transparent and efficient.
When you decide to apply for a position at IncFile, here's what you can anticipate:
- Your application will be assessed within a week.
- You will receive regular updates on your application status, with notifications provided within seven days at each stage of the process.
- You'll be encouraged to ask questions at any point during the process.
- We'll never ghost you. Even if you’re not selected for the role.
About Our Application Process:
Step 1: Apply to the Job - The application process involves uploading your resume and answering a few brief questions about your experience, skills, and suitability for the role. This straightforward application process should take less than 15 minutes to complete. Upon successfully submitting your application for a position at IncFile, you will receive an immediate confirmation email from our application tracking system.
Step 2: One-Way Video Interview - If your application demonstrates a strong alignment with the role's requirements, you'll be invited to participate in a One-Way Video Interview. This is your moment to introduce yourself, highlight your skills and provide context about your professional experience. You'll be asked 3-4 questions and will have 3 attempts to record the answer that best reflects who you are as a candidate. We'll send you a link to the interview in your invitation email, and you can record it at your convenience using your smartphone, tablet, or desktop computer with a webcam. Once you've completed recording your one-way video interview, we'll provide an update to your candidacy within seven days or sooner.
Step 3: Job Fit Interview - If during the One-Way Video Interview we confirm that your background seems well-aligned for the role a team member will schedule 45-60 minutes for you to chat with the hiring manager. Here you'll be asked questions that give you space to talk about any relevant experience you have for the role.
During this interview you’ll also have time to ask the hiring manager any questions you have to evaluate whether IncFile matches the values and opportunities you want in your next company.
A team member will follow up with you within seven days after the job fit interview to provide you with an update on whether you’re moving to the next step in the hiring process.
Step 4: Skills Interview & Project - After talking with the hiring manager, you'll do a skills interview with a member of the hiring team. This is a practical evaluation to see if you have the relevant skills to succeed in the role. You won't be evaluated on skills that don't matter. That means no whiteboard algorithm quizzes, and no questions about how many golf balls could fit inside a school bus.
Some roles will require a take home project to further assess your technical skills. If your specific role requires a project you’ll be compensated for it and will be given details surrounding the project from the hiring manager.
Step 5: Final Decision - After the final interview, we evaluate each candidate who made it to this stage, and the hiring team makes a decision. If no candidates meet the hiring bar, we interview additional candidates starting at step two. When it comes to hiring, we’re willing to wait for a great match. In practice, this means that if you receive an offer from IncFile, we think you meet all core qualifications, align with our values, and would be a tremendous addition to the team.
Step 6: Reference and Background Checks - We run all of our background checks via certified third parties. We promise that we will never reach out to your current employer without your permission. If multiple candidates meet our hiring bar, we may ask for references from 2-3 candidates to help us make our decision. In some cases, we may request references while scheduling the final interview to help us with moving the process as quickly as possible. While we may request references before the offer stage, they will always be optional until after your final interview, when we’re ready to move toward the offer stage.
Step 7: Offer - Once background & reference checks are complete, we'll make an offer to you including details about salary, benefits, and other relevant details. Your offer will be determined by the salary range for the role, your relevant experience, and the skills you demonstrate during the hiring process. We aim to make a competitive offer the first time around. Hopefully, you'll accept!
Compensation & Benefits
- Salary Range: $110,000 - $185,000
- Health Insurance
- 3 Weeks of Vacation plus 6 Holidays
- 100% Remote (Incfile works CST hours)
- Annual Team Off-sites
- Home Office Setup Allowance
IncFile is an Equal Opportunity Employer; employment with IncFile is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
The compensation offered to the successful applicant may vary based on factors including experience, skills, education, location, and other job-related reasons.
This employer participates in E-verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.