About The Position
The VP of Global Sales Operations will be responsible for leading, building and driving a Sales Operations team to support achievement Sales and Business goals. The role forms part of the commercial operations organization which is tasked with building a scalable high-performance Sales organization. The Global VP Sales Operations will lead Mimecast’s global Sales Operations team to help drive their strategic business planning and growth initiatives while executing on the company’s sales methodology, processes, and productivity tools. The role reports to the Chief Revenue Officer (CRO) and is responsible for defining, leading, and supervising the global team’s strategic and operational programs, projects, and day-to-day service delivery that meet customer and Mimecast objectives.
Key Responsibilities
- Leading and managing all Global Sales Operations functions
- Global sales and strategic planning such as territory planning and quota assignment
- Developing and delivering key performance metrics
- Utilizing and implementing comprehensive pipeline reports to track opportunities
- Administering, managing, analyzing, and reporting sales forecasting and production
- Modification of the annual Compensation Plan to align to annual sales goals.
- Ensuring compliance and enforcement of core financial controls such as discounting, order submission, renewals, and compensation plan sign-off, etc.
- Driving the roll-out and adoption of the sales methodology, processes and tools that support the selling process and improvement of Customer Experience
- Oversee divisional internal communications & announcements with Marketing
- Recruiting, hiring, on-boarding, training, nurturing, retaining, leading, and motivating the Sales Operations team
- Responsible for performance management of the team to include target setting and their professional development
- Develop and execute sales operations strategies that support the company's overall sales goals
- Manage sales processes, systems, and tools to ensure efficiency and effectiveness
- Forecast and track sales performance to identify trends and opportunities
- Provide training and support to the sales team to ensure they have the tools and resources they need to be successful
- Develop a roadmap to drive operational efficiencies and user engagement
- Manage the day-to-day responsibilities and performance of the team's operation capacity
- Proactively communicate best practices and ideas promoting continuous customer success
- Identify process automation/improvement opportunities to drive identified initiatives
- Utilize dashboards, insights, and analyses to determine levers for operational efficiency
- Proactively provide trends of customer issues to the team with quantified business impact
- Pursue excellence in the user experience across all customer touchpoints
- Function as liaison to Sales and Finance regarding professional services effort tracking, pricing, as well as forecasting bookings, billings and revenue, and revenue recognition
- Champion technology initiatives in partnership with IT team
- Be responsible for building, coaching, and mentoring a growing Sales Operations function
- Work with CRO leadership and other functions to support the customer success strategic planning to meet company objectives
- The Sales Operations Team works cross-functionally orchestrating results across customer functions and interlocks with GTM (Sales, Marketing, Alliances), Product and Engineering, HR, and Finance
- Content creation and curation, and metrics
- Create process to support field efficiency across the entire customer experience
Essential Skills, Qualifications, And Experience
- B2B (SaaS) experience
- 15+ years of relevant operations experience to include global or multi-region leadership experience
- Bachelor's degree in Business, Management, or related field. MBA is a plus
- Experience in roles with a focus on process optimization and efficiency
- Exceptional data driven and analytical problem-solving skills to include in-depth experience in sales operations technology stack
- Excellent ability to proactively communicate both internally and externally
- Strong financial accountability and control
- Passion for the customer experience and all things digital
- Proven ability to make sound business decisions, including identifying gaps or business needs and developing high impact solutions in collaboration with multiple stakeholders
- Travel as required based on location
Why Mimecast?
We’re fast thinking. We go big to reach our cyberattack-disrupting goals. And we do what we need to protect the world of business from getting important (and potentially compromising) data stolen. We never leave anyone behind. We deliver quickly – and outstandingly. We’re big on honesty because it makes us better. We’re empowered by our mission. And if cybercriminals have a good day, we work twice as hard to make the rest of their days a nightmare. That’s The Mimecast Way.
And the Mimecast way is also a hybrid-working way. We empower our people to balance their time between home and the office in a way that works best for them, their team, and our stakeholders.
Become a Mimecaster and put corporate data under your protection. Fill our teams with respect. And bring cybercrime-obstructing energy to your work. Be passionate. Be powerful. Be alive with purpose.
DEI Statement
Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.
We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.
We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.
If you require any adjustments or accommodations due to a disability, or any other reason that may help you in your interview process, please let us know by emailing careers@mimecast.com.
Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.