DSCI Membership Program: DSCI has more than 550 members across sectors like BFSI, Healthcare, Telecom, Oil & Gas, Manufacturing, Security product & services, e-commerce, consulting, and others and DSCI Certification Programs offers privacy certifications, both at foundation as well as experienced level.
The Operations Associate will play a pivotal role in managing the end-to-end membership experience, from renewals to event participation and service tracking and certification operation processes. This role requires a detail-oriented, proactive individual who can effectively manage and support the operations processes, ensuring a seamless journey of customers.
Key Result Areas (KRAs):
Membership Renewal Management
· Proactively monitor membership renewal dates.
· Contact and engage with members to facilitate timely renewals.
· Maintain accurate membership renewal records and documentation.
· Event Participation Management
· Collaborate with the events team to promote and sell event tickets to members.
· Assist in planning, logistics, and coordination of member events.
· Track and report on member participation and feedback.
· Monitor member inquiries and issues related to membership services.
· Maintain records of member feedback and requests.
· Collaborate with the customer service team to ensure prompt resolution.
Data Analysis and Reporting:
· Compile and analyze data related to membership trends, renewals, and event participation.
· Maintain the database of members, keep the corporate website and CRM updated, and help developing intelligence required on membership
· Generate reports and provide insights for continuous improvement.
· Suggest strategies to enhance the membership experience.
· Identify bottlenecks and inefficiencies in the sales operations processes.
· Propose and implement improvements to enhance overall efficiency.
· MBA in Business, Marketing, or a related field.
· 0-3 years of experience in sales, customer service, or operations (experience level varies).
· Excellent communication and interpersonal skills.
· Strong organizational and time-management abilities.
· Proficiency in MS Office, CRM software, and data analysis tools.
· A proactive and customer-centric approach to work.