Oversees sales operations planning processes using qualitative and quantitative methods. Collaborates with stakeholders to align, refine, and improve sales operations planning and execution. Analyzes and interprets data to provide recommendations for addressing sales performance blockers in conjunction with Sales Excellence. Leverages knowledge related to tracking and monitoring as well as performance of pipelines, scorecards, and sales plays. Guides continuous improvement change implementations that streamline and optimize the sales process. Identifies and implements solutions for processes that reduce redundancies, reduce manual work, or save time within Sales Programs. Drives aligned segment sales operations programs and supports execution in areas including Allocation/Disputes, Consumption, Customer Adds, and Pipeline. Influences seller coaching and provides data driven insights to augment the adoption and integration of processes and tools by sellers, managers, and leaders across the area or subsidiary.
Responsibilities
People Management
- Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
- Model - Live our culture; Embody our values; Practice our leadership principles.
- Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
- Care - Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others.
Sales Operations & Analytics
- Play pivotal role in defining and driving performance across CSA and other operational metrics
- Partner with regional and area teams in driving actionable outcomes in line with aspirational goal
- Champions and approves execution excellence for sales operations fundamentals and innovation in the sales operations function across segments.
Nurture Seller Transformation
- Acts as subject matter expert and provides strategic direction on processes to the team to empower success. Enables the adoption and integration of process and tools by sellers, managers, and leaders across the area or subsidiary through key insights. Ensures the areas land new seller capabilities to nurture new habits and drive consumption
Other
- Embody our culture and values
- Note. It was determined that requirements differed among employees in the Sales Operations specialization/role. These differences are noted where relevant.
Qualifications
Qualifications
Required/Minimum Qualifications- Bachelor's Degree in Business Administration, Marketing, Finance, Sales, Accounting, Information Systems, Social Sciences AND 10+ years experience in or leading sales operations, project management, analytics, compensation, sales performance analytics, finance/business analyst, process improvement, business development, consulting, finance, marketing, or a related field
- OR Master's Degree in Business Administration, Organizational Design, Finance or related field AND 10+ years experience in or leading sales operations, project management, analytics, compensation, sales performance analytics, finance/business analyst, process improvement, business development, consulting, finance, marketing, or a related field
- OR equivalent experience.
- 0-3+ years people management experience.
Additional Or Preferred Qualifications
- Master's Degree in Business Administration, Organizational Design, Finance, Information Systems or related field AND 10+ years experience in or leading sales operations, project management, analytics, compensation, sales performance analytics, finance/business analyst, process improvement, business development, consulting, finance, marketing, or a related field.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.