Why Compucom? (Overview)
Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We’re looking for a Sales Operations Analyst to join our team.
The Sales Operations Analyst provides day to day account interaction and order processing services for the customer. Manages the account operations for specific accounts, including the appropriate execution of product and service contract provisions. Acts as a focal point and monitors customer problems to ensure that they are handled as efficiently and effectively as possible.
What We Need & What You'll Do (Responsibilities)
- Provides pre-sale support including product research, pricing, configuration information, peripheral information, and pre-qualification of accounts. Quotes prices on company products and services and may assist in proposals
- Performs maintenance of assigned accounts, processes Purchase Orders, order entry, order tracking, image set up and coordination of returns. Ensures all paperwork is complete and accurate
- Reviews customer requests and determines product availability. Suggests solutions to customer requests and communicates discontinued products and available substitutions
- Communicates pertinent activities to the Account Executive, including quotes, orders and open issues. Serves as the primary point of contact for Account Executives, customers and vendors
- Works with other departments and vendors to ensure a smooth flow of products and services to the customer
- Forecasts client product needs to ensure available stock
- Offers cross-sell/upsell opportunities to clients when opportunities are available
Who You Are (Qualifications)
- 2 or more years of related product support experience
- Industry experience preferred
- Strong knowledge of PC hardware and software required
- Excellent administrative, organizational and communication skills
- Must be customer satisfaction oriented