An FFF Enterprises strategic investment, KlearTrust specializes in software and technology services required to operationalize and support value-based healthcare agreements. We are dedicated to leveraging innovative solutions to transform healthcare delivery, enhance patient outcomes, and improve operational efficiency. The Manager, Sales Operations, will play an important role in driving the commercial success.
The Manager, KlearTrust Sales Operations will be responsible for optimizing the efficiency and effectiveness of our sales team while supporting revenue growth through strategic planning, data analysis, and process improvements. Working closely with the Sales and Marketing teams to ensure seamless coordination, data-driven decision-making, and the implementation of best practices in healthcare SaaS sales.
Essential Functions and Duties
- Sales Process Optimization:
- Assess and refine the sales process to increase efficiency and effectiveness.
- Collaborate with Sales and Marketing team to ensure alignment and consistency.
- Develop and document sales processes, workflows, and playbooks.
- Data Analysis and Reporting:
- Analyze sales performance data to identify trends, opportunities, and areas for improvement.
- Create and maintain detailed sales performance reports and dashboards.
- Provide actionable insights to the leadership team based on data analysis.
- Forecasting and Goal Setting:
- Collaborate with sales leadership to set revenue targets and quotas.
- Develop and maintain accurate sales forecasts, tracking progress towards goals.
- Implement performance metrics to measure sales team success.
- Sales Tools and Technology:
- Manage and optimize the use of CRM systems and sales-related software.
- Train and support the sales team in using sales tools effectively.
- Identify opportunities for new technology to improve sales operations.
- Sales Training and Development:
- Collaborate with management to identify training needs and develop relevant programs.
- Implement onboarding and ongoing training to enhance the skills and knowledge of the sales team.
- Foster a culture of continuous learning and development.
- Sales Compensation and Incentives:
- Collaborate with Finance to design and manage sales compensation plans.
- Monitor and report on sales incentive programs to ensure alignment with company objectives.
- Cross-Functional Collaboration:
- Collaborate with Sales, Marketing, Informatics, Customer Success, and Product teams to ensure cohesive strategies.
- Foster strong communication and teamwork between departments.
- Stay abreast of industry developments, emerging trends, and regulatory changes related to pharmaceutical value-based contract design and healthcare reimbursement.
- Support business development efforts by participating in client meetings, proposals, and sales presentations.
- Mentor and develop consulting staff, providing guidance, training, and performance feedback to foster their professional growth.
- Adheres specifically to all company policies and procedures, Federal and State regulations, and laws.
- Display dedication to position responsibilities and achieve assigned goals and objectives.
- Always represent the Company in a professional manner and appearance.
- Understand and internalize the Company’s purpose.
- Display loyalty to the Company and its organizational values.
- Display enthusiasm and dedication to learning how to be more effective on the job and share knowledge with others.
- Work effectively with co-workers, internal and external customers and others by sharing ideas in a constructive and positive manner; listen to and objectively consider ideas and suggestions from others; keep commitments; keep others informed of work progress,timetables, and issues; address problems and issues constructively to find mutually acceptable and practical business solutions; address others by name, title, or other respectfulidentifier, and; respect the diversity of our work force in actions, words, and deeds.
- Comply with the policies and procedures stated in the Injury and Illness Prevention Program by always working in a safe manner and immediately reporting any injury, safety hazard, or program violation.
- Ensure conduct is consistent with all Compliance Program Policies and procedures when engaging in any activity on behalf of the company. Immediately report any concerns or violations.
- Other duties as assigned.
Education, Knowledge, Skills, and Experience
- Bachelors degree in Business, Sales, or a related field; or four (4) years of relevant experience in lieu of degree.
- MBA preferred.
- Working knowledge of CRM systems.
- Healthcare industry experience; SaaS sales.
- Knowledge of compliance & pharmaceutical regulations.
- Five (5) or more years [nine (9) or more for non-degreed candidates] of experience in Sales Operations.
- Three (3) or more years leading a sales team.
- Proven experience in sales operations within the healthcare or SaaS industry.
- Strong analytical and problem-solving skills.
- Proficiency in using CRM systems (e.g., Salesforce) and sales analytics tools.
- Excellent communication, leadership, and project management skills.
- Ability to work in a fast-paced, dynamic environment and adapt to change.
- Excellent communication and presentation skills, with the ability to effectively convey complex concepts to both technical and non-technical audiences.
- Demonstrated ability to build and maintain strong client relationships, with a focus on delivering exceptional customer service.
- Ability to thrive in a fast-paced, deadline-driven environment and manage multiple priorities simultaneously.
- Exceptional organizational and project management skills, with a keen attention to detail.
- Analytical and data-driven approach to decision-making, with strong problem-solving abilities.
- Five (5) or more years’ experience with:
- Value-base care contracting, and/or
- Pharma HEOR experience, pharma market access, patient services, or brand management experience, and/or
- PBM, pharmacy, GOP, and/or payer contracting experience.
Vision, hearing, speech, movements requiring the use of wrists, hands and/or fingers. Must have the ability to view a computer screen for prolonged periods and the ability to sit for extended periods. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The employee occasionally lifts to 20 lbs. and occasionally kneels and bends. Must have the ability to travel occasionally. Working condition include normal office setting.
Learning, thinking, concentration and the ability to work under pressure, particularly during busy times. Must be able to pay close attention to detail and be able to work as a member of a team to ensure excellent customer service. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations’ situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary. Must be proactive in finding solutions.
FFF Enterprises/ NuFactor is an equal opportunity employer to all and prohibits discrimination and harassment based on the following characteristics: race, color, caste, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, citizenship, physical or mental disability, medical condition (including cancer and genetic conditions), genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran or military status, medical leave or other types of protected leave (requesting or approved for leave under the Family and Medical Leave Act or any state protected leaves), domestic violence victim status, political affiliation, reproductive health decision-making, and any other characteristic protected by state or federal anti-discrimination law covering employment. These categories are defined according to Government Code section 12920. The Company prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. Remote
About the Company:
FFF ENTERPRISES INC