The Senior Sales Operations Specialist is responsible for supporting all stages of the sales cycle as a key member of the Calabrio account team. This position will be essential to the sales activities and communications between Calabrio prospects, current customers and channel partners on new, upsell, cross-sell, upgrades and maintenance renewal opportunities. This role will execute the sales operations activities, assisting with quotes & contracts, sales processing & bookings, and overall sales support. They will be responsible for maintaining CRM/SFDC throughout sales cycle. They will maintain effective communications with executives and managers across the company to ensure proper sensitivity to the needs of the sales force and provide outstanding customer support to internal and external customers. Train sales team and sales operations team members on operations and best practices. Mentor Sales Operation Specialists on complex, new and management requested capabilities. Function as a change agent to focus on teams needing expertise and assistance as needed. Continuously analyze, recommend and lead implementation of process improvements to the sales operation.
What you’ll be doing:
- Assist Sales organization in processing software, professional services and support opportunities
- Support sales team with finalizing appropriate sales documentation; quotes, Statements of Work, Purchase Orders, Licenses & Software authorizations
- Coordinate, write and drive the completion of RFI/RFPs in partnership with Sales by engaging key corporate departments while maintaining and improving an RFP repository and best practices processes
- Maintain SF.com with key artifacts during the sales cycle
- Ensure sales team alignment to sales processes, policies and procedures
- Work closely with Service, Sales Engineering, Product Marketing, Marketing and other Calabrio functional areas to support the sales team’s success
- Work with sales teams to generate key target opportunities
- Drive entire maintenance renewal business with partners & customers
- Understand and adapt to effective sales models and programs
- Support other sales efforts as assigned
- Other core expectations as defined and requested by your direct supervisor/manager and sales leadership
- Lead process improvement discussions to uncover operational inefficiencies
- Analyze and build new process recommendations
- Build operational improvements in to the existing operation
- Capture and maintain how-to documents for sales operations team
- Document Sales Operations best practices
- Conduct onboarding and ongoing training sessions (structured, classroom and unstructured, on-the-job)
We’re looking for:
- Ability to respond and react to internal and external customers
- Effectively execute and drive desired results
- Clearly communicate & set expectations
- Ability to balance simultaneous projects, evaluate workload and prioritize tasks based on criticality
- Demonstrates highest level of detail orientation and organizational skills
- Demonstrates a sense of urgency to attain and exceed desired results
- Operates in a cooperative and collaborative spirit to achieve shared goals across multiple functions
- Displays excellent troubleshooting and creative problem-solving skills, know when to act quickly
- Ability to articulate needs for process improvements
- Other core competencies will be defined by your direct supervisor/manager
Requirements
- Bachelor's degree in a business-related function
- Minimum of 2-3 years of business experience
- Technology or software experience preferred
- Preferred experience with sales teams, sales partners or b2b customers
Benefits
Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent
What we value most…workplace diversity and ensuring an environment of mutual respect. We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity. Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements). As an Innovator with Purpose, you’ll feel motivated and truly excited to come to work!
About Calabrio:
Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. The scalability of our cloud platform and our AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization. Our solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight.
Awards & Accolades:
Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. We’ve been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary. Thanks to the hard work and dedication of every Calabrio team member, we have been recognized by the Star Tribune Top Workplace for 8 years in a row, #27 on the 2022 Fast 50 list, named one of BC’s Top Employers for 2021 and recognized as a top 50 fast-growth company by Minneapolis/St Paul Business Journal.
Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.
We recognize diversity comes in many forms, to foster an inclusive hiring experience any applicants who qualify under the Americans with Disabilities Act, as amended, or applicable state law, who are unable to comply with Calabrio’s application process due to their disability may be eligible for a reasonable accommodation. Request for accommodation in the application process can be made by emailing recruiting3@calabrio.com. An applicant requesting an accommodation may be required to provide support for the requested accommodation. Calabrio will only share information concerning an applicant’s requested accommodation with those individuals who have a specific need to know such information.