Sales Operations Specialist (Manager) Western Europe

Qatar Airways (QR) have embarked on an exciting journey to change how we interact with our customers. As part of this journey, we are now recruiting for the role of Sales Operations Specialist (Manager) in France.

Based in Paris, you will manage the Sales Operations function for Western Europe (France, Spain Benelux) including the Group Sales unit and a team of four Sales Operations Co-ordinators based remotely throughout the region, ensuring effective back office support to the sales teams, service to the trade partners and the achievement of Group sales revenue targets.

Specific Accountabilities Include

• Responsible for driving and implementing the sales operations strategy in collaboration with regional management team. Responsible for the delivery of the Group Sales revenue target.
• Manage the Sales Operations responsibilities: Trade and Corporate Account support, Group Sales, Sales Servicing and enablement, Sales Systems, and Sales Administration.
• Develop and manage sales operations performance reports with regular updates for Leadership team.
• Recommend and lead continuous improvement initiatives in sales processes with a focus on customer value through customer feedback both external and internal.
• Provide the direction and external insights to ensure the continuous development of the performance metrics to drive data driven decision-making that will be used consistently within the Western European region.
• Regularly evaluate the team’s objectives, plans, procedures and practices, and makes appropriate changes if needed.
  
  

Qualifications

Qualifications - External

• Minimum 4 years of commercial and operational managerial experience within Travel/Aviation/hospitality.
• Exceptional knowledge of airline processes (e.g. Pricing/Distribution technology), systems (e.g. Amadeus, GDS, Tableau) and CRM (salesforce.com or any other)
• Strong Commercial acumen, problem-solving capability, goal and efficiency-oriented and continuous improvement mind-set.
• Proven experience managing a team. Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills.
• Excellent relationship building and communication skills.
• Fluency in English (written and spoken) is essential for this role. Fluency in French and Spanish ideal but not essential.
  
  

You must also have the current legal right to live and work in France to be considered.