About The Role
The Client Success Specialist / Account Manager role is a great opportunity to demonstrate your relationship management and sales skills. This role focuses on post-sales of Small-to-Medium Sized Business, to work efficiently and optimally with SMB merchants (not only restaurants) by deepening the relationship to increase retention as well as grow revenue and expand service by upselling marketing products.
Account Managers are critical to retaining our highest value accounts, ensuring new partners are successful on our platform, and consult partners that have the potential to grow.
What The Candidate Will Need / Bonus Points
---- What the Candidate Will Do ----
- Manage a book of business of Uber Eats restaurant partners.
- Proactively maintain communication channels with prospects via email, phone, and face-to-face meetings
- Conduct regular business reviews (quarterly, monthly) to review sales, marketing, etc
- Build processes and standardize best-practices within merchant success and your territory
- Partner with our Operations and Sellers on managing the relationship, issue, and questions of merchants
- Track merchant KPI and OKR to understand their success, issues, or opportunities
- KPI & OKR centric methodology: generate team consciousness about the need of results measured by important metrics
- Excel in hands-on vendor management and training of new merchant features or products
- Act as an ambassador of Uber Eats' mission, brand, and product
---- Basic Qualifications ----
- For Client Success Specialist - At least 1 year of experience in sales, operations, account management, or similar functions or 0+ years with a Bachelor's Degree and exporsure to sales, operations, account management or similar functions
- For Account Manager - At least 3 year of experience in sales, operations, account management, or similar functions
---- What the Candidate Will Do ----
- Experience upselling promotional products and ads
- Data proficiency: being able to take basic commercial data and making it digestible to our merchant partners
- E-commerce or marketplace experience is a plus
- Outstanding work ethic and attention to detail