With 40 years of experience, Harvey Water Softeners is the UK market leader in the manufacture and retail of domestic water softeners. At our factory in Old Woking, we have a full production and R&D facility, both of which sit alongside our head office. We invest heavily in our people and are proud to champion a coaching culture underpinned by our shared values. Our factory is currently undergoing modernisation to incorporate world-class manufacturing and the best-in-class tools and equipment to make our great product. We aren’t hanging around - sales are storming, and we need great people to join our fantastic team and continue to fuel our momentum for Total soft water one of our company-owned dealerships.
Purpose of Role:
We are looking for an enthusiastic and friendly sales and operations coordinator to join our growing team at Simply Soft (Company Owned Dealer). Working within our new Beckenham branch you will support our customers with queries relating to the installation of their water softeners. You will be responsible for supporting our team of water softener installers and will help manage their diaries to ensure we are able to install softeners for our customers promptly. You will also arrange visits for our sales team who survey and quote for potential new customers. As a Sales and Operations Coordinator, providing our customers with prompt appointments will be key. You will provide administrative support to our team and will support the team in their mission to provide the highest possible levels of customer service. The role also involves basic accounting like invoicing and procurement.
What we're looking for:
Excellent phone manners and overall communication skills
Ability to understand customer needs
Good computer skills including using Word and Excel
Basic accounting knowledge would be an advantageous
Attention to detail
Ability to work independently and in a team environment
Able to take ownership and deliver exceptional customer service
Autonomy, confidence in making decisions, and ensuring the customer is at the heart of them
The ability to adapt to change positively
Main Duties to include:
Dealing with general customer enquiries and booking service and installation appointments
Stock management, including ordering the parts required for installation/service jobs
Keeping our customer accounts up to date with the latest updates from 3rd party suppliers
Diary management to ensure smooth flow of services by our field engineers, taking into consideration customer expectations and engineer travel times
Dealing with customer calls regarding updates to their orders
Following up on non-accepted quotes with customers
Placing orders with suppliers
Advising customers on our range of water softeners and drinking water filters,
Occasionally lifting of salt into customer’s cars will be required
Ad hoc administrative tasks (including data processing and managing the company's social media page.
Occasional planning of promotional activities.
Always looking for lead gen opportunities in the area to increase customer base and drive growth
Benefits:
25 days annual leave
Pension scheme
Discretionary annual bonus
Wellbeing Programs – Your wellbeing is important to us
Access to ongoing learning and development through our online learning platforms