We are Gett. We solve the most complex, real-life problems of urban transportation; as a talented, dynamic and multi-faceted community, we are here to challenge the norms of the industry with our technology and move it into the future.
We set the bar high for ourselves and take pride in delivering frictionless products for all our customers.
We are the people you can rely on when you need to move with confidence, whether you are going places for yourself, for your business, as a traveller or driver or as a partner.
We are very local. We integrate with the existing fabric of the places where we operate: we work hand-in-hand with the local taxis and fleets to provide the best possible service customers can get, where it matters the most.
We serve people who move constantly and we’re one of the best for the most demanding customers: business travellers. That’s where we started, building the best platform for the challenging needs of businesses. And then for anyone’s everyday needs: for drivers who make it their living - every day, and beyond.
About the Role:
Reporting into the UK Revenue Operations Director, you will play a critical role in unlocking and accelerating growth for both our B2C and B2B businesses. You will work closely with the sales, account management and marketing teams to find simple solutions to complex problems by building scalable processes, and providing actionable and data-driven insights using our sales tools and other analytics resources.
The ideal candidate will not be afraid to roll up their sleeves and get stuck into the details, while not losing sight of the bigger picture. As a revenue operations manager, you must be detail-oriented and organised, while also enjoying building strong relationships with stakeholders of all seniority levels across the business. We are looking for someone who is a self-starter, action-orientated, curious and driven to learn and grow with the rest of our team. Some experience of working with commercial teams would be beneficial, but this role would also suit someone who wants to move from a purely operational to a more commercial role.
Hybrid: 2 days a week in the London office (WC1X 0BJ)
Responsibilities and Accountabilities:
Partner with Marketing, Sales, Account Management and Customer Support teams to deliver on new and improved processes, and support in the building of a scalable and efficient commercial infrastructure
Support commercial and marketing teams in managing daily administrative tasks such as handling Salesforce requests and approvals, managing and optimising Gett’s sales tool tech stack, and ensure sales process compliance
Support Gett’s lead management strategy by working closely with Marketing and Sales to develop robust reporting and pipeline management processes
Support with both creating and tracking commercial targets and key performance indicators by working with analytics to build new and improve existing dashboards in Salesforce and Tableau
Provide data-driven and actionable insights and recommendations on topics such as sales velocity and productivity to commercial leadership
Ownership of Gett’s benchmarking process and coordination of the execution
Knowledge and Experience:
1-2 years of experience of using Salesforce (admin skills not needed)
3-5 years of experience of working either in a sales, sales ops, sales enablement or account management role, or in any other process-orientated operational role.
Experience of building and implementing new processes, and improving existing ones
Experience of working with data and providing proactive and actionable revenue insights and recommendations
Advanced Excel skills (V-lookups, pivot tables, graphs with existing data, conditional formatting, index matching)
Strong verbal and written communication skills and able to build rapport and collaborate with cross-functional stakeholder groups of all seniority levels, including other commercial, analytics, operations and finance teams
Organised and able to prioritise tasks, even in an ambiguous and fast-paced environment
Knowledge of other sales tools is an advantage but not required (Sales Navigator, Salesloft, Gong, LSI)
Knowledge of Tableau desirable but not necessary
Strong presentation skills using Google Suite to build engaging resources for other teams
Knowledge of revenue or sales operations best practices and change management
Previous experience of working closely with commercial teams such as sales, account management and marketing
Previous experience of working on lead management practices
Talent Screen - (30-40mins) Our Talent and People Partner Izzy Johnstone will be asking around your experience (in relation to the role) and motivation for joining Gett and what you know about us
Hiring Manager - (1 hour video call) - Here you will meet Noora Jyvala (UK Revenue Operations Director) and your manager! She will deep dive into your experience in relation to the role, asking questions around your sales ops/sales enablement experience, process improvement/efficiency initiatives, collaboration within cross-functional teams and measuring and evaluating projects You will also have time to ask questions to Noora, so have them prepared!
Peer Review (1hr video call) - Here you will meet Annalisa (Senior Revenue Operations Manager) and Miles Hershkorn (Director of Sales). They will be asking competency style questions - These will be: Problem Solving, Building Relationships, Process-Orientated, Data Driven and Prioritisation
Please Note: To give you an idea of how long the process could take, we typically estimate 1 week per interview due to diary management - if we can fit 2 interviews in 1 week we will try
Here's What you Gett:
25 days holiday a year + bank holidays + a day off in your birthday month + 2 volunteer days + 1 Wellbeing day per quarter - PLUS one extra Friday off every month!
Taxi Credit (obviously!)
Working from Home Allowance
Cycle to Work Scheme
Electric Car Scheme
Private Medical Cover
Health related cash plan
Employee Assistance Programme
️Discounted Gym membership
At Gett, we embrace and celebrate diversity in all its vibrant forms. Whether you are a team member, customer, driver or supplier, we firmly believe it's our duty to create an inclusive environment where you can be your whole self.
We strive to operate openly and respectfully as a team and offer accessible products and services; we believe this helps us achieve great outcomes for our customers and communities and make Gett an enjoyable, safe and positive workplace for all. Together, we grow and thrive on the multitude of backgrounds in our truly diverse team.
If you need additional assistance or having trouble with applying please email: firstname.lastname@example.org