VP, Revenue Operations

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Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.

If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place.

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Reporting to the CEO, you will be a senior leader who is passionate about building and transforming revenue operations from a supporting & reactive function, into an innovative, proactive, and strategic driver for our business in every segment.

The VP of Revenue Ops is responsible for overseeing and harmonizing the entire revenue generation process, from lead generation to customer acquisition and sales expansion. The team’s mandate is to create a cohesive strategy that not only drives revenue growth but also ensures a seamless and impactful customer journey from initial contact through to loyal advocacy. With a strategic hand in business intelligence, you will leverage data to inform decisions, optimize operations, and forecast future trends, positioning Nextiva as a leader in CXM.

Key Responsibilities Of a VP Of Revenue Ops Include

• Sales Strategy Development: Develop and implement revenue generation strategies aligned with the company's overall goals and objectives and help shape org design to support business strategy execution, including international expansion.
• Sales Operations: Oversee sales operations, including sales process optimization, sales forecasting, pipeline management (including new logos, expansion and renewals) and territory management. Develop accurate revenue forecasts based on market trends, historical data, and other relevant factors to support strategic decision-making. Drive performance of each segment and channel towards repeatable, predictable motions. With the CRO and CMO, hold teams accountable for performance and recommend changes as needed. SDR/BDR performance.
• Sales Compensation: Manage sales compensation with quota strategy, design and execution of plans across all revenue functions to ensure that financial objectives are optimized and allocated to all sales channels and resources through the quota program.
• Sales Enablement: Build out sales competency models by role; implement and support our selected sales methodology; build a training capability in partnership with L&D to ramp new hires and for ongoing development to ensure our sales teams have the knowledge and skills to grow revenue across SMB, Mid-Market and Enterprise accounts.
• Deal desk: Provide deal structure guidance to sales; identify and recommend changes to deal structures in response to observed sales behavior and to optimize results. Guide sales teams in the deal flow process and ensure smooth handoffs; drive enhancements to the quote-to-sale processes and policies.
• Marketing Operations: Collaborate with the marketing team to ensure alignment between marketing efforts and sales objectives, including lead generation, lead scoring, and marketing automation.
• Data Analysis and Reporting: Utilize data analytics to track and proactively share key performance metrics, identify trends, and provide actionable insights to drive revenue growth. Take a leadership role to drive/influence key business decisions with leadership to improve revenue performance.
• Technology Integration: Partner with Business Technology to implement and manage sales and marketing technology stack to streamline processes and improve efficiency, including CRM (Customer Relationship Management), marketing automation, and sales performance and analytics tools.
• Cross-Functional Collaboration: Collaborate with other departments such as sales, marketing, finance, people team, product development, and operations to ensure alignment and cohesion in revenue generation efforts.
• Team Leadership: Build and lead a high-performing revenue operations team, including hiring, training, and performance management.
• Continuous Improvement: Continuously evaluate and optimize revenue generation processes to drive efficiency, scalability, and revenue growth.
  
  

Overall, the VP of Revenue Ops plays a critical role in driving revenue growth and optimizing the entire revenue generation lifecycle within an organization. They serve as a strategic leader who fosters collaboration across departments and leverages data-driven insights to drive revenue optimization initiatives.

Qualifications

• 15+ years prior leadership experience in sales and marketing strategy and operations or business insights / analytics roles for a high growth company.
• 7+ years of people management experience, with demonstrated success in building a team, in building an inclusive, positive, and high-performance culture, and in retention and team member development.
• Critical thinking that drives insights that improve performance.
• Proven experience building a world class rev ops team from the ground up, with demonstrable results in accelerating sales performance.
• Demonstrate the ability to scale and equip the business in a strategic manner, communicate big picture opportunities and make data-driven decisions.
• Take a proactive, consultative approach, building trust consistently and quickly. Have an enthusiastic “roll up your sleeves” mentality.
• Work well under pressure, with a high degree of adaptability and flexibility in a fast-paced, rapidly changing environment.
• Demonstrated ability to manage teams with deep analytical skills and use data to drive change and results.
• Excellent written and verbal communication skills.
• Detailed oriented.
  
  

Compensation, Rewards & Benefits

The compensation offered by Nextiva to external candidates considers a wide range of factors, including but not limited to skills sets, experience, training, licensure and certifications, etc. Our compensation decisions are dependent on the facts and circumstances of each case. Our estimate of the expected hiring range for the position as posted is $350,000 - $420,000, including annual incentive compensation.

Nextiva provides a comprehensive employee benefits package that includes medical (including supplemental plans for accident, hospitalization and critical illness), telemedicine, dental, vision, disability, life insurance, legal assistance, an Employee Assistance Plan, paid parental bonding leave, PTO for hourly employees and Flexible Time Off (FTO) for salaried employees, an employee long-term savings plan (401k) through Fidelity with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.

Interested in joining our amazing team at Nextiva HQ? Apply today as we launch the future of business conversations! 🚀

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In 2022, Nextiva has been recognized by Comparably as the ‘Best Place to Work’ in the following categories: Best Company Leadership, Best CEO for Women, Best Global Culture, and Best Places to Work in Phoenix.

Additional workplace awards include 2021 LinkedIn Talent Employee Engagement Champion, Comparably’s Best CEO 2021, Best Company Culture 2021 and 2018, Best Company Compensation 2022, 2021 and 2019, and Glassdoor’s 2020 Best Places to Work.

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