Are you a highly organised operations professional ready to drive sector excellence? Join JLL's Valuation Services team as a Business Operations Assistant and become the part of the central hub connecting stakeholders, streamlining processes, and championing technology integration across your assigned sector.
What You'll Do:
Stakeholder Management & Coordination
- Serve as the key point of contact between Operations, sector personnel, and the Business Technology Manager
- Build and maintain strong working relationships with sector stakeholders nationally
- Provide seamless coordination across all sector touchpoints and forward relevant communications
Sector Operations Management
- Coordinate sector meetings and maintain comprehensive national WIP reports
- Establish and manage the National Sector SharePoint site with consistent job folder structures
- Monitor sector performance metrics and identify improvement opportunities
Technology & Process Excellence
- Facilitate JBS integration and provide training for sector-specific tools, systems, and processes
- Review and improve JBS playbook documentation and coordinate Centre of Excellence integration
- Champion automation initiatives supporting the 85% automation goal and identify standardisation opportunities
Financial Management
- Support rollout of new financial processes and assist with application/subscription audits
- Help manage assigned Sector P&L (T&E, OpEx, CI) and monthly financial reporting
- Oversee debtor management for the sector
Content & Communication Management
- Maintain JLL website personnel profiles, valuation report templates, and client databases
- Assist with social media management and coordinate LinkedIn content
- Work with Sector head and Marketing on white papers and ensure consistent brand standards
- Assist with the running and co-ordination of any in house marketing events
Compliance & Strategic Support
- Serve as or facilitate ESG champion for the sector
- Coordinate with VARA Compliance Team on regulatory requirements and annual APIV data reporting
- Support strategic planning and reporting initiatives
Staff Management & Development
- Coordinate staff onboarding/offboarding processes for your Sector
- Organise training and CPD programs (RMM) and manage travel logistics where required
- Foster team cohesion and support career progression (AV to CPV/RPV)
What We're Looking For:
Essential Requirements
- Previous experience in coordination or senior administrative roles within professional services
- Advanced Microsoft Office skills (Word, Excel, PowerPoint, Outlook, SharePoint)
- Demonstrated experience with process improvement and standardisation initiatives
- Strong project coordination, organisational, and stakeholder management abilities
- Excellent written and verbal communication skills
- Experience managing multiple stakeholders and complex workflows
Preferred Qualifications
- Background in property, valuations, or related professional services
- Experience with automation tools and digital transformation projects
- Knowledge of compliance and regulatory requirements in professional services
- Familiarity with CRM systems, job management systems, or similar platforms
- Understanding of ESG principles and reporting requirements (Preferred, but not essential)
Personal Attributes
- Self-starter with strong initiative and problem-solving capabilities
- Detail-oriented with exceptional organisational skills and calm under pressure
- Collaborative team player committed to continuous learning
- Forward thinker with strong cultural awareness and ability to work with diverse teams nationally
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