Business Operations Manager
Position Overview
Our client is seeking a highly organized, strategic, and execution-focused Business Operations Manager / Chief of Staff to work closely with executive leadership and help drive operational excellence across the organization.
This individual will serve as a key partner to leadership, ensuring priorities are executed effectively, operational processes run smoothly, and strategic initiatives continue moving forward. The role requires a unique combination of business acumen, organizational excellence, financial awareness, and the ability to coordinate efforts across multiple departments.
The ideal candidate is highly educated, intellectually curious, detail-oriented, and comfortable operating in a fast-paced environment where priorities evolve quickly. This person should be capable of balancing strategic thinking with hands-on execution while helping leadership scale the organization.
Key Responsibilities:
● Facilitate and coordinate recurring leadership, planning, and operational meetings, including EOS-based processes and accountability tracking.
● Drive follow-through on company initiatives, priorities, and strategic objectives.
● Partner closely with executive leadership on special projects and organizational initiatives.
● Support day-to-day business operations and identify opportunities to improve efficiency and scalability.
● Assist with payroll administration, workforce planning, and operational reporting.
● Develop and maintain operational processes, documentation, and performance metrics.
● Coordinate cross-functional initiatives involving operations, finance, technology, and AI-focused teams.
● Track project progress, milestones, risks, and deliverables to ensure successful execution.
● Prepare reports, dashboards, and business insights for leadership decision-making.
● Serve as a trusted liaison between leadership and internal stakeholders.
Financial & Workforce Planning
● Assist leadership in managing workforce investments, operational budgets, and resource allocation.
● Support oversight of contractor and employee engagements across multiple functions.
● Monitor operational spending and workforce utilization.
● Provide reporting and recommendations related to staffing, operational efficiency, and budget performance.
● Partner with leadership on workforce planning initiatives involving annual expenditures approaching $1 million.
Qualifications
Required
● Experience in operations, business management, consulting, project management, finance, or a related field.
● Exceptional organizational, communication, and project management skills.
● Strong analytical and problem-solving abilities.
● Ability to manage multiple priorities while maintaining attention to detail.
● Experience supporting senior leaders, executives, or leadership teams.
● Strong proficiency with business systems, reporting tools, and productivity platforms.
Preferred
● Master's degree, MBA, or other advanced education strongly preferred.
● Experience working in technology, SaaS, AI, or high-growth environments.
● Experience with EOS or similar operational frameworks.
● Experience managing operational budgets, workforce planning, or business performance reporting.
● Background in consulting, strategic operations, program management, or chief of staff functions.
What Success Looks Like
● Leadership priorities are executed consistently and efficiently.
● Operational processes become more scalable and organized.
● Workforce planning and operational spending remain aligned with business objectives.
● Cross-functional initiatives are delivered on time and with high quality.
● Leadership gains increased visibility into company performance through reporting and metrics.
● The organization operates with greater accountability, alignment, and efficiency.
Ideal Candidate
We are looking for someone who is:
● Highly intelligent and intellectually curious.
● Comfortable working directly with executive leadership.
● Resourceful, proactive, and self-directed.
● Able to balance strategy with execution.
● Detail-oriented without losing sight of broader business goals.
● Adaptable and capable of thriving in a dynamic, growing organization.
● Interested in technology, AI, and operational excellence.
Compensation: Competitive and based on experience.
Work Authorization: Open to global candidates; however, availability during U.S. business hours is required.
