As a part of the Client Success & Media Operations team, you will be responsible for end-
to-end management of digital campaigns for major advertisers on Hotstar, overseeing
media planning, trafficking, setup and QA. Key responsibilities encompass tracking,
analyzing, and reporting campaign performance, acting as a client interface for technical
matters, and optimizing workflows for efficiency. The role involves collaboration with
various internal and external stakeholders to enhance client retention and advertising
spend, proactive problem-solving and exploring innovative ad formats and 3rd party
technologies for improved targeting and measurement. Effective team management and
direction will be imperative to drive results that align with client objectives. Along with
success on client campaigns, you will also be working to drive broader positive outcomes
for Hotstar in the competitive digital advertising landscape.
About The Team
The Client Success & Media Operations team at Hotstar serves as a dynamic force
specializing in orchestrating end-to-end campaign setups for brands. Our approach is
founded on delivering a comprehensive and effective strategy to meet and exceed client
Key Performance Indicators (KPIs). Beginning with the initial ideation phase and extending
through execution and analysis, we take charge of every aspect of campaign delivery &
reporting. Central to our success is the cultivation of seamless partnerships wherein we
actively engage with both internal teams and external stakeholders, fostering close
collaboration to create a unified and impactful advertising strategy. Our emphasis on unity
and impact ensures that each campaign is not only executed flawlessly but also contributes
significantly to the broader goals and success of our clients in the ever-evolving landscape
of digital advertising.
Reporting to: Manager - Advertiser Solutions and Revenue Ops, Disney+ Hotstar
Your Key Responsibilities
Oversee end-to-end management of digital advertising campaigns for major clients, ensuring seamless execution from planning to reporting.
Collaborate with internal & external teams to understand client goals and proactively address their evolving needs.
Serve as a primary contact for technical matters, addressing and resolving issues related to ad serving, tracking and creative implementations.
Drive innovation & adoption of ad formats, targeting strategies and 3rd party technologies to meet client KPIs to ensure a high level of client satisfaction
Develop comprehensive reports for clients, highlighting key performance indicators and areas for improvement.
Lead the tracking, analysis, and reporting of campaign performance metrics, providing actionable insights to clients and internal stakeholders.
Stay updated on industry trends, ad formats and technological advancements to guide the team in adopting innovative solutions.
Skills & Attributes For Success
Proven expertise in ad/video ops, having expertise in managing and setting campaigns for Video and Display ad units across Live and VOD business
Ability to see the larger picture among a multitude of internal and external data sources; Ability to assimilate new data quickly in a narrative form, but also deep- diving into it to stress test various scenarios and hypotheses from various points of view
A natural flair for numbers; plus story-telling ability to transform the insights from numbers and data into winning presentations for the clients
Self-starter; we need someone who can align to a shared vision, and then independently takes charge of the sales ops analytics function
Preferred Education & Experience
Bachelor’s degree in Marketing, Advertising, or a related field.
Proven experience of 3+ years in digital ad operations, with a focus on campaign management and technical troubleshooting.
Analytical mindset with proficiency in data analysis tools.
Familiarity with compliance standards and regulatory requirements in the digital advertising space.
Updated knowledge of industry trends, ad formats, and emerging technologies.
About Us
Disney+ Hotstar is India’s leading streaming platform that has changed the way Indians watch their entertainment - from their favorite TV shows and movies to sporting extravaganzas. With the widest range of content in India, Disney+ Hotstar offers more than 100,000 hours of TV Shows and Movies in 18 languages and coverage of major global sporting events. As a mission-driven organisation with a relentless focus on our users, we are dedicated to attracting and retaining world-class talent to drive our success.
Disney Star prides in being an Equal Opportunity Employer. We hire, train, promote and compensate employees on the basis of individual competence and potential without regard for race, color, religion, sex, sexual orientation, national origin, citizenship, age, marital status or non-job-related disability, as well as all other classifications protected by applicable laws.