Sales Operations Manager, Tooling & Process

About Bazaarvoice

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.

Our brand promise : closing the gap between brands and consumers.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.

It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!

Bazaarvoice is looking for a Sales Operations Manager to support the success of the Sales department by developing internal processes and tooling support to ensure our sales teams are working as efficiently and productively as possible. You will manage a team of three sales operation professionals. You will partner with sales leadership to identify opportunities to enhance the frontline sales people ability to sell. You will work cross-functionally to provide operational expertise to drive decision making for Bazaarvoice’s top company initiatives focused on increasing Sales conversion. Key components of this role will include project management, designing process and SOP development, as well as, representing Sales in cross-department initiatives.

What You'll Be Doing

• Proactively drive continuous improvement via process and tools optimization, process, or development of new process/policies to ensure sales teams are running as efficiently and productively as possible as the business expands
• Ability to understand high-level sales strategies, translate them into system and process requirements, and ensure local execution and business impact.
• Provide operations & project management expertise for our Sales initiatives
• Partner with Business Systems (IT), Data (Eng), and Enablement to build and optimize key system integrations and all related processes
• Selecting, implementing, and managing sales automation tools as needed to support increased productivity of the sales teams
• Enhance sales productivity by enabling the team to work smarter by simplifying processes and evaluating new tools
• Conduct scoping of projects with stakeholders to understand business requirements, level of effort, owners, and timelines
• Lead cross-functional initiatives to transform and streamline processes to drive improved sales productivity and velocity
• Hire, develop, and lead an inclusive, engaged, and high performing team
  
  
  

Who You Are

• 5+ years of experience in sales operations with proficiency in process improvement, implementing and managing a sales technology stack
• Demonstrated ability to train and mentor others required and/or previous people management experience
• Strong data management and analytical abilities required
• Strong organizational skills and process orientation
• Loves to help make others successful
• An attention to detail and ability to problem solve
• Strong communication skills
• Proactive and self-motivated with the ability to work both independently & in a team environment
• Project management experience nice to have
• Resourceful - takes initiative to get things done without excuse
• Passionate for designing and constantly improving sales processes
  
  
  

Why join Bazaarvoice?

Customer is key

We see our own success through our customers’ outcomes.

We approach every situation with a customer first mindset.

Transparency & Integrity Builds Trust

We believe in the power of authentic feedback because it’s in our DNA.

We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.

Passionate Pursuit of Performance

Our energy is contagious, because we hire for passion, drive & curiosity.

We love what we do, and because we’re laser focused on our mission.

Innovation over Imitation

We seek to innovate as we are not content with the status quo.

We embrace agility and experimentation as an advantage.

Stronger Together

We bring our whole selves to the mission and find value in diverse perspectives.

We champion what’s best for Bazaarvoice before individuals or teams.

As a stronger company we build a stronger community.

Commitment to diversity and inclusion

Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.