Grovara is the exports and imports wholesale marketplace for consumer brands. With just 1 in 10 brands selling overseas, Grovara facilitates global exporting and importing with a light-weight tech-driven platform that provides automation and intelligence-based tools. Grovara leverages visibility, discovery, and an intuitive user experience to deliver easy transacting and management, creating a streamlined pathway to dynamic global growth potential. For more information or to join the curated ecosystem, please visit Grovara.
Job Summary:
The Sales Operation Manager receives and process sale orders with additional responsibilities including checking the accuracy of orders and issuing invoices, maintaining sales records, and compiling monthly sales reports. The Sales Operations Manager will also handle customer disputes, assess consumer needs, and develop better customer support processes. The Sales Operations Manager will ensure that a company's customers have a positive experience.
Job Responsibilities:
Process orders on the platform
Provide "after-sale" service
Check data accuracy in orders and invoices
Contact clients to obtain missing information or answer queries
Verify the customer account status and validate the information with the accounting team
Collaborate with other teams to ensure orders and deliveries are handled effectively
Maintain and update sales and customer records
Develop monthly sales reports
Commissions compensation for the sales team and sales partners on a monthly basis
Communicate important feedback from customers internally
Ensure sales targets are met, report incentives and any deviations
Handle sales inquiries and orders by phone or email
Qualifications:
Minimum of 2+ years of experience working in sales, customer support or customer relations
Working knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint)
Experience using CRM Applications and Sales Tools such as Hubspot or similar
Bachelor’s degree in International Trade, Business, Chemical Engineer, or related field is preferred
Skills and Knowledge:
Strong ability to work cooperatively on a team
Ability to work independently with little oversight while completing tasks within deadlines
Strong customer service skills
Strong analytical and strategic-thinking skills
Excellent communication skills both verbal & written
Job Location – Remote
Compensation:
$60,000 +benefits
Employment type
Full-time
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