Customer Service Sales Manager North America (Stichd)

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy and all genders are welcome. Simply click APPLY ONLINE and follow the steps to upload your application.

YOUR MISSION:

For decades, we’ve woven together the fabric of our organization. stichd is a unique patchwork of many elements, strengthened by its history, brands and accomplishments.

From branded socks and underwear to swimwear and fanwear, we are proud to make products that are the most personal and emotional to you. They’re not just accessories. These humble heroes might be the first thing you put on, the last you take off, or the way you celebrate your favorite team.

Through weaving together design, sales, logistics, marketing and digital, we are crafting products that stay with you. And by connecting our brands, retailers and consumers, we are creating experiences that matter.

Job Overview:

We are seeking a dynamic Customer Service and Sales Support Manager to set-up and lead our newly formed North American Sales Support activities. In this pivotal role, you will manage daily operations, steering the team through comprehensive order processes and aligning department strategies with the company's broader goals. Your primary focus will be on building and maintaining robust relationships with Key Account Customers, collaborating closely with Sales, and other departments to ensure top-tier customer service & on time delivery.

Key Responsibilities:

• Uphold high standards in customer relationship management, emphasizing service excellence.
• Supervise team performance in operational tasks such as orderbook and order flow management, logistics coordination, and management of Accounts Receivable.
• Manage a portfolio of incoming orders, striving for efficiency and outstanding service.
• Oversee customer orders at a strategic level, identifying necessary actions, suggesting improvements, and liaising with Sales/Account Managers.
• Collaborate with Sales to identify opportunities, propose operational enhancements to maximize sales and profitability.
• Ensure Sales Office KPIs are met through effective reporting.
• Work closely with departments like Planning, Supply Chain, Finance, IT, and Operations to ensure the Sales Support department is fully integrated across the company.
• Foster a cohesive and high-functioning team environment.
• Liaise with other sales offices, Sales Operations, and the Sales Support Coordinator for strategic consistency.
• Engage in continuous evaluation of business practices, proactively seeking new opportunities.
• Plan and prepare for sales meetings in conjunction with Sales Teams.
  
  

YOUR TALENT:

Qualifications & Experience :

• Experience in a customer service and sales support role, preferably in Sporting Goods, Fashion, or FMCG industry.
• Strong commercial insight and understanding of business and customer needs.
• Fluent in English; proficiency in French and Spanish is a plus.
• Excellent communication skills.
• Highly organized, analytical, and efficient.
• Capable of multitasking and prioritizing effectively in various situations.
• Collaborative team player with strong problem-solving skills.
  
  

Limited travel required for market visits, customer interactions, and participation in International Sales and Sales Support Meetings.

The Hiring range base pay for this position is $90,200 - $128,290 + Bonus + Benefits

(Benefit Summary Corporate)

Pay may vary depending on job-related knowledge, skills, and experience

PUMA supports over 19,000 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.

PUMA is an Equal Employment Opportunity (EEO) employer. It is the policy of PUMA to prohibit discrimination and harassment of any type and to afford equal employment opportunities to all persons without regard to race, color, religion, sex, national origin, age, gender, physical or mental disability, veteran-status, or any other characteristic protected by applicable federal, state or local law.