Sales Operations Manager

What You Will Do

• Enhance, develop and implement sales processes for sales teams to streamline their performance and optimize their collaboration with other departments
• Facilitate onboarding program for new hires to the sales department
• Ensure sales managers/BDMs are on track with delivering the KPIs defined for sales streams by the business
• Create and manage automation tools to increase sales process efficiency
• Manage Hubspot CRM according to the existing rules and flow.
• Create, enhance and implement automation workflows in Hubspot to increase efficiency of the sales team and sales generating activities (including marketing), as well as ensure transparency of data and accuracy of reporting.
• Track sales manager’s/BDM’s activities to ensure they follow the existing sales flow
• Perform weekly reviews of deals to identify overdue tasks, deals lacking planned activities, and deals missing relevant status updates in the "note" section.
• Monitor outbound leads manually added by BDMs, ensuring timely completion of tasks, scheduling of planned activities, and accuracy of lead details/status.
• Coordinate with BDMs to ensure all deals/opportunities they are working on are accurately entered into the system.
• Analyze the weekly activities dashboard to evaluate BDMs' performance, including assessing the number of completed calls and adherence to required activities.
• Collaborate with CMO to ensure transparency of data between marketing and sales departments, as well as to track the efficiency of marketing channels in driving sales
  
  

Ideal Candidate Should Have

• Education in management, marketing, economics, or a related field is required.
• Proven experience in sales operations role.
• Hands-on experience in sales would be an advantage.
• Proficiency in Hubspot CRM: automation and analytics.
• Good understanding of Google sheets / Excel to create reports and analysis.
• Experience with analytical tools for tracking performance and developing improvement strategies.
• Excellent communication skills and the ability to effectively interact with various levels of personnel and stakeholders.
• Fluency in English; proficiency in German will be a great advantage.
  
  

What’s in it for you?

• Hybrid format of work. We're flexible about when and where we work, though we do meet in our office.
• Different formats of employment. You can choose what suits you better - employment contract or a B2B agreement.
• Learning and development. Out teams plan out courses for each member and we cover expenses.
• Great career and competitive salary. You'll become part of an international team, learn from the best and grow as a professional.
• Private health insurance and multisport card. With us you'll stay healthy and fit.
• Last but not least, you'll enjoy the inspiring and fun atmosphere we have;)
  
  

About Us

Apifonica is an Estonian company with its headquarters in Tallinn and offices in Poland, Germany (Tenios brand), Italy, Latvia. We offer intelligent cloud solutions and develop software solutions for communication services for businesses in Europe.

Apifonica is a highload cloud communications platform that allows companies to automate their conversations with customers. Apifonica is a fully customisable solution for automation of communication in HR, sales and customer support. This automation is tailored to the customer’s goals as our experts analyse your workflows and we customise our platform to fit your project: from basic automation of voice & text notifications to complex solutions fully integrated with your IT system featuring AI-powered voicebot, smart reporting and workflow automation.

Among our customers are such big brands as Ergo (Germany), Huawei (Germany), Decathlon (Poland), LPP (Poland), Sportsalliance (Netherlands), 4F (Poland), SkyEng (Cyprus), Jeronimo Martins (Poland) and others.

More about Apifonica: www.apifonica.com

More about Tenios: https://www.tenios.de/