Sales Operations Administrator (London)

Company Description

At In Good Company Brewing, we are a passionate team of diverse individuals who attribute our success to the excellence of our people. Through independent ownership, we bring an entrepreneurial craft spirit to our customers and consumers through our flagship brands Fourpure, Magic Rock, and Big Drop. From our breweries and taprooms in Bermondsey and Huddersfield, to our hospitality venues across the UK, we champion our love for beer, sociability, and our communities through nurturing the expertise and development of our people.

Job Description

We are looking for a Sales Operations Administrator, to be located in our office in Bermondsey.

This role is an integral part of the sales department, working with our local and national sales team to develop and nurture business partnerships in our local delivery areas. You will use our Customer Relationship Management (CRM) system to dispatch orders and keep general data entry. You will be the first point of contact for all inbound enquiries and ensure communication within the team at all times. You will provide desk-based troubleshooting and assistance relating to customer orders, account statuses and ad hoc issues as they arise.

Key duties:

• Provide support answering the phones for both Fourpure and Magic Rock breweries
• Processing of Export and Direct On-Trade orders via our CRM systems and manage generating commercial invoices, packing lists and new line forms
• Managing our weekly stock availability communications to be sent internally and externally
• Supporting our logistics team and Customer Services Manager by coordinating collections for Export
• Liaising with our warehouse teams on order dispatch and escalate any delivery issues to our Customer Services Manager
• Liaising with our Account Managers to flag any specific customer requests or complaints
• Reporting any quality complaints via our Quality Case system and escalate with our Account Managers and Customer Services Manager
• Advising customers of delivery times and main point of call for any delivery issues
• Booking and dispatching emergency courier deliveries where required
• Precise data entry and record keeping into our internal systems
• Allocation of stock to orders following our stock availability report
• Prepare and dispatch sales samples and/or Point of Sales items from our Bermondsey office
• Work with Credit Controller to ensure customer’s payment is up to date prior to dispatching new orders
• Assist the team in taking payment from Customers
• Process all new accounts enquiries and register all data on our CRMs
• Help with occasional trade marketing communications
• Assisting with tele-sales and chasing customers for orders, manage standing orders requirements
  
  

Qualifications

Skills

• Excellent communication skills
• Strong attention to detail
• Can-do attitude to problem solving
• Happy to help perform different tasks
• Exceptional people skills and being able to work as part of a team
• Proficient in IT and MS packages – technology savvy
• Promote a world class customer service experience
  
  

Experience

• 2 years in a customer services/sales support/operations environment
• Experience in supply chain/live production environment
• Working in an agile SME with high levels of growth and change
• Working remotely and communicating with your team via chat messages, calls or emails
• Dealing with fast paced, high pressure environment
  
  

Knowledge

• A clear understanding of all sales department functions
• Understanding of Credit Control
• Understanding of B2B sales functions, CRM systems and Microsoft Office
• Understanding of Logistics and Courier delivery bookings preferred
• Understanding of Export documentation and customs desirable
  
  

Additional Information

What’s in it for you!

• £25,000 - £30,000 per annum
• Full Time (40 hours a week) Monday - Friday
• A generous free beer allowance and taproom benefits
• A day-off on your birthday
• Enhanced company parental leave
• Annual bonus scheme
• Tech and Cycle scheme, plus many more benefits