Sr. Deal Desk Analyst

Senior Deal Desk Analyst

About the Team:

The Illumio Sales team consists of individuals who are already at the top of their game – and yet know there is always more to learn. We came here because we want to invest in our personal performance and growth, beyond but also including, our commission checks. We are looking for fellow team members who believe that they will maximize their success by making a real impact in their customer’s business.

Illumio protects one third of the US economy including over $1 trillion dollars of transactions at just one bank. We protect our customers’, and even our competitors’, sales pipelines on over 100k machines. We protect the personal and financial details of every US homeowner at Fannie Mae. When you order your coffee, think of Illumio, we protect one of the largest retailer’s production data centers. What we do protects millions of people and billions of transactions. When we sell, risk goes down for our customers–we are building trust in the infrastructure of the economy and reputations, stock prices, and the future of commerce takes a critical step forward.

At Illumio, we recognize that Sales Operations plays a critical role in driving sales success—the growth engine of every company. Our daily interactions with global Sales professionals range from assisting in deal structuring to providing routine day-to-day support. As our team and micro-segmentation cybersecurity business rapidly expand, we are seeking a talented Senior Deal Desk Analyst who will serve as a trusted advisor to the sales teams, bridging cross-functional departments.

This candidate must be available to support the US-EAST and US-CENTRAL time zones. Your role will involve structuring deals and managing RFP/RFI responses that adhere to high standards, showcasing Illumio’s capabilities, qualifications, and professionalism. Join us in propelling Illumio to new levels of growth and scalability.

As part of the Deal Desk team, you will be in a unique position to impact the future direction the company takes. Our highly collaborative environment means you will be working with a diverse group of talented people continuously innovating and improving. Our Deal Desk team provides consulting and guidance to all levels of the Sales organization, from geo leaders and managers to Account Managers across all levels.

Key Responsibilities:

• The primary point of contact for all the departments involved in the completion of large, complex, and non-standard deals
• Guide team to best pricing and deal structure to maximize revenue and delivery of an offering
• Become a trusted advisor to the sales team and work with sales reps to structure deals that best meet customer and Illumio needs and goals
• Ensure Sales teams are operating within the Rules of Engagement, directly partnering with cross-functional teams to ensure policies are adhered to and enforced
• Develop a process for non-standard deals to be reviewed, approved, tracked, and actioned
• Participate in pricing, packaging, and new product introduction initiatives and ensure policies, guidelines, and end-to-end processes are in place to handle new product/offering releases
• Own the order process desk; responsible for processing all new orders secured by the sales team
• Identify and scope process and systems changes that improve operations for Sales and back-office organizations     
• Interact and manage sales engagement with cross-functional teams to support a quick turnaround in sales transactions and help with deal structuring / RFP execution.
• End-to-end RFP and customer questionnaires management via RFP tool
• Work with IT to enhance tools and process
• Work independently and take lead in driving daily and regional improvements
  
  

Experience:

• Bachelor's degree or equivalent experience
• 4+ years of professional experience in a customer-facing role and Sales/Business Operations function
• Strong experience with Salesforce and CPQ including but not limited to troubleshooting
• Comfortable with change and an ability to thrive in a fast-moving environment
• Excellent communication skills, both verbal and written
• Ability to learn quickly in a dynamic and collaborative environment
• Strong business acumen, organizational, time management skills, and attention to detail
• Proficient with Microsoft Office products
• Ability to process a high volume of transactions with accuracy and integrity
• Critical thinking skills to observe, interpret, analyze, infer and explain information in a clear and concise way.
• Strong analytical skills with a keen attention to detail
  
  

Pay Range:

$98,000 USD - $113,000 USD

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, location, experience, knowledge, skills, abilities, as well as internal equity, alignment with market data, or applicable laws.

Benefits:

At Illumio we offer a wide range of benefits to our eligible team members. Our benefit programs vary by location and can include Medical, Dental, Vision Coverage – Health and Dependent Savings Accounts – Life and Disability Programs – Paid Parental Leave – Voluntary Benefit Programs – Company Sponsored Wellness Program – Wellness Reimbursement Program - Retirement Savings – Equity Opportunities – Paid time off and Paid Holidays – Employee Incentive Program.