Sales ops analyst

• Primary Duties / Responsibilities
• Handle high priority and urgent tickets with precision while ensuring adherence to Service Level Agreements (SLAs) aligned with business objectives.
• Respond to requests from sales representatives via cases, following pre-established procedures and guidelines.
• Proficiently document and track tickets, coordinating appropriate responses with a customer-centric approach.
• Demonstrate agility in learning new processes and shifting between projects and tasks requiring quick resolutions.
• Establish and adhere to standard procedures for daily activities, ensuring accountability for completed actions and driving results.
• Manage time effectively, also engage with reviewing and simplifying complex processes
• Multitask efficiently, handling multiple issues simultaneously across various drivers.
• Collaborate closely with other teams, articulating problems effectively to facilitate solutions.
• Provide support for inquiries related to various CSG product lines, programs, and promotions.
• Collaborate with managers, leads, and team members on process ideation, simplification, and optimization.
• Work with cross-functional teams to deliver on projects and tasks, fostering close collaboration.
• Develop clear standard operating procedures for team-wide utilization.
• Possess excellent communication skills, with a focus on relationship building.
• Evaluate information, identify problem areas, formulate solutions, and present them effectively.
• Demonstrate proficiency in using Salesforce and CPQ.
• Exhibit strong verbal, written communication skills, alongside analytical capabilities.
• Thrive in high-pressure environments, meeting deadlines with a professional attitude towards customers and colleagues.
• Have a minimum of 2 to 5 years of experience in quoting or similar operations roles.
• Willingly provide assistance to team members as required, possess experience in collaborative team environments within similar domains
  
  

About Us:

Citrix and TIBCO recently merged to create Cloud Software Group, now one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value diverse lived experiences, passion for technology, and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.

Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.

If you need a reasonable accommodation due to a disability during any part of the application process, please contact us at (800) 424-8749 or email us at AskHR@cloud.com for assistance.