Senior Deal Desk Manager (Order Management)

A Little About Us

Innovative, collaborative minds wanted. The world loves Postgres. We envision a world where organizations thrive by harnessing the full power of Postgres, the world’s fastest growing and most loved and used open source database. Our mission is to enable data teams everywhere to harness the full power of Postgres, whether on premises or in the cloud, with high availability, reliability, scalability, and security.

We’re #1 in Postgres. We aspire to become #1 in Postgres AI. We’ve been major contributors to Postgres since the beginning and we are proud to call thousands of boundary-pushing customers our partners. Proud though we are, we are not resting on our laurels. There’s plenty of work to do. The good news is that everything we do will impact Postgres, which is to say that it will impact the world. No pressure.

EDB empowers organizations to take control of their data. As one of the leading contributors to the vibrant and fast-growing Postgres community, EDB is committed to driving innovation in AI, data and enterprise database technology. Our work is fueled by creative, dedicated people who are committed to help our customers and the community take Postgres everywhere. Join us!

The Sales Operations team at EDB is looking for a Senior Deal Desk Manager (Order Management) to join us in India. In this role, you will be part of the global sales operations team,

What Your Impact Will Be

• Focus on the “customer first” perspective.
• Experience in the Deal Desk function at an enterprise SaaS company, consumption based company, or scaling B2B tech company
• CPQ experience is highly desirable
• Lead the implementation and configuration of Salesforce CPQ & CRM.
• Configure and maintain Salesforce components, including products, pricing, quotes, contracts, accounts, and opportunities.
• Recommend and implement process improvements and automation using Salesforce.
• Ability to work with and protect confidential information when required.
• Strong business acumen & knowledge of pricing and discounting policies. Ability to work in a collaborative manner that is cross-functional and global.
• Deal desk and CPQ technology proficiency to drive process improvement and operational efficiencies.
• Contract acumen - ability to review contracts and Statements of Work to identify new or questionable language, and/or unusual terms requiring legal support.
• Ability to respond effectively to multiple conflicting priorities, continuously prioritize and reprioritise deliverables and to respond in a dynamic work environment.
• Proficient with G-suites / MS Excel & Salesforce.com.
• Should be familiar with Opportunity, Accounts, Contracts & Contacts objects in SFDC.
• Understanding of SaaS / recurring revenue metrics is preferred but not mandatory.
• Strong written and verbal communication skills, excellent cognitive reasoning, and process development skills, strong business judgment and ability to work with minimal guidance.
• Ability to work effectively in a sales team environment, build effective working relationships with key stakeholders, and work independently with limited supervision.
• Comfortable in a matrix reporting structure and managing through change. Able to work with senior executives within and across company departments.
• Comfortable working in a fast-paced, deadline-driven, customer-centric environment.
  
  

What Will You Bring

• 8+ years of experience in implementing Salesforce CRM, CPQ and Billing for large-scale enterprise transformation projects.
• 3+ full lifecycle Salesforce implementations in CRM, CPQ and Billing.
• Hands-on experience in Salesforce implementation, customisation, and administration.
• Excellent communication and problem-solving skills.
• Ability to work effectively with stakeholders at all levels of the organization.
• Strong project management and organizational skills.
• Certifications like, Salesforce CPQ Specialist are a plus.
  
  

EDB is committed to supporting our employees' overall well being by offering a range of benefits and resources to promote a healthy work-life balance and wellness. We provide access to Modern Health to aid employees in health and wellness tips and practices, as well as Wellness Fridays extending to June 2024! Check out our career site for more information on perks and benefits and reach out to our Talent Acquisition team for region specific benefits.

We know it takes a unique mix of people and skills to help us in our mission to supercharge Postgres, and we understand that not everyone will check every box. We’d love to hear from you and we want you to apply!

EDB is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. EDB was built on a commitment to trust and respect each other and to embrace an array of people and ideas. These values remain at the center of our culture and are key to our company’s integrity.

EDB does not seek or accept unsolicited resumes or CVs from recruitment agencies. EDB and its affiliates are not responsible for, and will not pay, any fees, commissions, or any other similar payment related to unsolicited resumes or CVs except as required in a written signed agreement between EDB and the recruitment agency or party requesting payment of a fee.

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