Director, Revenue Operations

Description

Salary Range: $71,000-$85,500 annually

Hybrid Schedule: 2 days from home and 3 days on-site

Benefits (The Good Stuff)

• Exempt (Salary): 3 WKS+ Vacation Paid*
• 12 Paid Holidays
• 12 PTO Paid Days
• Competitive Health Benefits Package
• Wellness Program Reimbursements up to $50/month
• Short Term Disability at NO COST
• Life Insurance & AD&D 2X Annual Salary at NO COST
• Employee Assistance Program
• Retirement Plan UP TO 6% Employer Funding
• Professional Development Opportunities
• Discounted On-Site Early Childhood Care
• Tuition Assistance for Early Education Degree
• Free Monthly Transit Card
• Vacation amounts may vary based on roles, schedules, and years of service
  
  

Help us make a difference in our community. United, we are tackling complex issues and turning contributions into real change. We fight for equitable access to quality education, financial security, and the health of everyone in our community. Join our team and join us in the fight for a stronger Miami!

United Way Miami, Inc. is hiring a Director, Revenue Operations to join our team. As Director, Revenue Operations you will own of the campaign revenue process and expert subject on data to support the development of resources. Owns the operational needs of multiple fundraising activities. Provides necessary resources to intra-departmental clients to provide an efficient & effective functional interaction among teams.

UWM is an equal opportunity employer and a drug-free workplace, please visit our Career site homepage to view our EEO statement and Drug-Free policy.

Principal Duties And Responsibilities

Data analysis & reporting:

• Track and analyze organic growth efforts from the campaign to meet organizational goals.
• Prepare reports to support all revenue efforts, campaigns, special events, sponsorships, etc.
• Create Quality control processes to ensure data quality in all reports.
• Collaborate with accounting staff to reconcile campaign and other revenue data.
• Ensure monthly review of G/L to present correct representation of pledges and collections.
  
  

Data Gathering Process

• Support organizational needs related to campaign donations using Andar technologies. Guide to compile and safeguard all support documentation.
• Responsible for electronic campaigns and ensured managed in accordance with pre-determined procedures.
• Responsible for the timely and accurate processing of national campaigns and ascertain that Development Professionals are aware of details of the national campaigns. Maintains an appropriate listing of national campaign processing by entity, i.e. United Way Worldwide, other United Way’s, and third-party processors.
  
  

Campaign Process Owner

• Guides Development Professionals regarding corporate and individual relationships, timing of revenue acquisition, and other necessary revenue recognition support.
• Meet and coordinate with Development Professionals, Business Solutions, and other internal service providers, as appropriate, to ensure the effective flow of the campaign process.
• Manage and address collections of campaigns, special events, grants, and other public support donations.
• Work with the TS team to identify renewal and prospect of annual revenue production.
• Manages tax receipts process for the organization. Coordinates with other staff to ensure that letters are properly sent.
  
  

Support Development Staff

• Communicates with contributing corporations as needed to provide Development Professionals effective and efficient campaign processing tools (ePledge, electronic files, etc.).
• Support the operations of the Development team by ensuring that Development professionals obtain the appropriate individual, employee, and corporate data.
• Supports Development staff on technological aptitude by providing detailed training and follow up on United Way technology, i.e. Andar.
• Supports fundraising activities including special events, United Way direct events, corporate engagements, giving communities’ activities, and other special fundraising appeals.
  
  

Requirements

QUALIFICATIONS/ SKILLS AND KNOWLEDGE REQUIREMENTS

Education Requirements: Bachelor’s degree in Accounting, Finance or Business Administration or equivalent experience.

Experience Requirements: Three to five years’ experience in data management or process/project management.

Technology Requirements: Knowledge of modern web browsers , intermediate Word and Excel, advanced Outlook.

Other Essential Knowledge/Skills: Excellent communication and customer service skills, particularly adept at handling sensitive issues; ability to work under pressure and pay attention to detail. Spanish language not a requirement but helpful.

Career growth: We encourage you to grow by providing formal and informal development programs, coaching, and on-the-job challenges. We want you to ask questions, take chances, and explore the possible.

Apply with confidence! Research indicates that individuals, especially people of color and women, may hesitate if they don't meet every requirement. At United Way Miami, we embrace diversity and inclusion. If you're enthusiastic about a role, apply, even if your experience or education isn't an exact match. You could be the perfect fit for this position or discover other exciting opportunities within our organization. Please note that while some roles may have specific requirements for funding eligibility, we STILL encourage you to explore our job opportunities.