Director of Revenue Operations

AcuityMD

AcuityMD is a software and data platform that accelerates access to medical technology. Each year, the FDA approves ~6,000 new medical devices. Our platform helps MedTech companies get these products to physicians more effectively so they can improve patient care with the latest technology. We're backed by Benchmark, Redpoint, and Ajax Health. We help MedTech companies identify how their products are used, understand why outcomes vary, and identify opportunities where physicians can better serve their patients.

Team Mission

Revenue Operations exists to increase the velocity of the Commercial organization at AcuityMD and drive excellence across the team through strategy, operations, and analysis. We aim to build and improve processes that enable the Commercial and Revenue teams to scale as efficiently as possible, while providing an outstanding customer experience. We are a highly collaborative group that partners cross-functionally with teams across AcuityMD to drive impact.

This Role

As the Director of Revenue Operations, you'll be a critical driver of operations across our Commercial and Revenue organizations, including Sales, Marketing, Customer Success, and Professional Services. Reporting into our CRO, you'll not only be responsible for building out the Revenue Operations function at AcuityMD, you'll also serve as a player-coach to measure business performance, identify opportunity areas, then design, implement, and iterate on solutions. You'll own critical initiatives and processes, ranging from deal flow optimization to sales strategy & analysis. This will be a highly cross-functional role involving collaboration with senior leaders across the company.

Responsibilities

• Establishing & Scaling Rev Ops: As our first Rev Ops hire, you will develop the roadmap for the function then hire, onboard, manage and lead a high-performing team to execute on that vision.
• KPI & Performance Tracking: Measure team performance and conduct analysis to generate insights across Sales, Customer Success, Marketing, and Professional Services; collaborate cross-functionally to improve business performance.
• Deal Desk: Oversee all operational aspects of the deal lifecycle, including contract review and pricing approval for new, expansion, and renewal transactions. Drive standardization and automation of the Sales process.
• Tech Stack Ownership: Own entire GTM tech stack, including Hubspot, Gong, Seismic, ZoomInfo, LinkedIn, etc. Develop processes to monitor and improve accuracy of data across all platforms and ensure optimal use of each tool.
• Operating Rhythm & Planning: Lead commercial operations and planning efforts, including Quarterly Business Reviews, weekly team meetings, pipeline reviews, and budgeting process.
• Variable Compensation Management: Calculate commissions and bonuses for commercial teams; assist in the design and management of compensation plans, and explore and implement automated commissions software.
• Training & Enablement: Create and maintain up-to-date documentation of commercial process, policies, and resources. Build self-serve training materials to support team member enablement and new hires. Measure the success of sales enablement processes.
  
  

What You'll Need

• 6+ years of relevant experience in revenue operations, sales operations or GTM strategy
• 2+ years of people management experience
• Deep understanding of the strategy and operations of GTM teams, including Sales, Customer Success, Marketing, and Professional Services
• Excellent relationship-building and stakeholder management skills to influence and build credibility with team members at all levels, including executives
• Experience with Hubspot, Salesforce, or other major CRMs
• Proficiency in Google Sheets, Google Slides, and Microsoft Excel
• Clear and effective communication and thinking; experience presenting to senior leaders
• Strong project management, prioritization, and execution skills
• Data driven mindset with the ability to understand, analyze, and derive insights from data to drive decision making
• Ability to thrive in a fast-paced environment, navigate ambiguity, and a strong bias for action
• Venture-backed, B2B SaaS startup experience
• Willingness to travel domestically 4x per year for company-sponsored offsites
• Bachelors degree
  
  

You must have an eligible work permit in the USA or Canada to be considered for this position

We Offer:

• Remote work: AcuityMD is committed to supporting full-remote flexibility for employees in the US. We provide a work-from-home stipend for all employees.
• Unlimited vacation: Generous time off and flexible hours give you the freedom to do your best work.
• Paid Health and Dental Plans: We offer 100% paid health and dental plans for all employees and 75% paid for our employees' dependents.
• Home Office Stipend: $1000 to invest in remote office equipment and WiFi reimbursement.
• Learning Budget: Reimbursements for relevant learning and up-skilling opportunities.
• Optional Team Retreats: We meet in-person multiple times per year for co-working and social gatherings.
• Parental Leave: 6-12 weeks of fully-paid, flexible parental leave.
• Ground floor opportunity: Join a high growth startup, backed by world class investors across Enterprise SaaS and Medical Devices (Benchmark, Redpoint Ventures, and Ajax Health).
• Competitive compensation with equity upside.
  
  

Who We Are:

The Company: We are builders, who are inspired by our mission to expand patient access to cutting-edge medical technologies. We value working collaboratively to solve hard problems for our customers with simple, innovative solutions. We push ourselves to learn with empathy. We foster an active culture of mentorship and inclusion, and we welcome new team members that share our values.

We're backed by Benchmark, Redpoint Ventures, Ajax Health, and several other leading software investors.

AcuityMD is an Equal Opportunity Employer

AcuityMD is seeking to create a diverse work environment because all teams are stronger with different perspectives and life experiences. We strongly encourage people of all backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of AcuityMD are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.