Sales Operations Specialist

About Us:

Hello! We are Omind. As a trailblazer in the Experience space, we empower marketers globally to craft a personalized digital experience that is built for their customers, by their customers. We’re re-shaping the growth landscape for large enterprises by combining data across multiple channels, harnessing the power of AI (Artificial Intelligence) to predict future behaviours and a unified platform that delivers individualized experiences with unmatched speed to value across customer, employee and business experience.

From the Silicon Valley of India, the passionate individual embracing this role will be creating an impact across the world.

Position Overview:

We are seeking a highly skilled and motivated Deputy Manager for our Sales Operations team. The ideal candidate will have experience in managing MIS, strategic initiatives, and sales reports and insights to drive business growth and improve operational efficiency.

Responsibilities:

• Develop and maintain MIS reports to track sales performance in Fresh Sales CRM, analyze data, and identify trends.
• Work with the sales team to provide a consolidated revenue forecast view.
• Work with the SDR team and provide a view of the funnel and pipeline size.
• Collaborate with the sales and Marketing department team to refine the lead qualification process, analyze and report on campaign performance with reporting and dashboards and develop and implement strategic initiatives to achieve sales targets.
• Prepare and present sales reports and insights to senior management to support decision-making. Identify areas for process improvement and implement solutions to enhance sales operations efficiency.
• Coordinate with cross-functional teams to ensure alignment of sales strategies with overall business objectives.
• Provide leadership and guidance to the sales operations team to ensure optimal performance.
• Track and analyze key metrics including pipeline growth, win/loss rates, and quota attainment.
• Own the end-to-end process of tracking the sales funnel and operational metrics and delivering regular insights to the business; define and deliver techniques to improve the funnel performance for sales management.
• Maintain regular check-ins with Sales Managers/Enterprise Sales Representatives and others who contribute to opportunity development to determine how sales opportunities are tracking against plan and identify any problems for internal review and problem-solving.
• Maintain procurement and contract records.

Qualifications:

Bachelor's degree in business administration or related field; Master's degree preferred

Minimum of 2-3 years of experience in sales operations, with a focus on MIS, strategic initiatives, and sales reports

Strong analytical skills with the ability to interpret complex data and generate actionable insights

Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams

Proven track record of accomplishment in driving sales growth and operational excellence

Proficiency in MS Office Suite, CRM software, and other sales-related tools