Key Account Manager

Are you a dynamic, results-oriented professional with a passion for growing businesses? Do you excel in fast-paced environments where action and results are key? If you thrive in a GET S*%T DONE (GSD) environment and are ready for an exciting challenge, keep reading for an exceptional career opportunity in a rapidly expanding company!

Join Korpack as a Key Account Manager and unleash your potential in driving the vibrant growth of our organization. We're seeking a self-driven and proactive individual ready to take on the challenge of cultivating and expanding key accounts.

Who We Are:

Korpack is a team of innovators in packaging materials, contract packaging, and automation solutions. With an engineering mindset and creative flexibility, we aim to lead the industry by consistently improving our performance and meeting the highest standards. Our mission is to delight customers by delivering quality services consistently on time, keeping promises, and building lasting relationships.

We strive to disrupt the packaging industry from every angle. Our core values are:

• D - Determined
• I - Innovative
• S - Smile
• R - Responsive
• U - Understanding
• P - Proactive
• T - Teamwork

What Your Day will Consist of:

Develop and Manage Relationships:

• Establish and nurture strong relationships with key personnel in assigned customer accounts.
• Understand the client's business, industry, and needs to tailor solutions accordingly.
• Act as the main point of contact between the organization and key accounts.
• Utilize CRM System for Customer Management

Understand Client Needs:

• Conduct thorough research to understand the client's goals, challenges, and expectations.
• Identify opportunities for collaboration and growth within the existing client base.
• Anticipate and address client concerns or issues promptly.
• Input opportunities and clearly outline customer requirements in ERP (Acumatica)

Strategic Account Planning:

• Develop and implement strategic account plans to achieve sales and revenue targets.
• Collaborate with internal teams to align products or services with client needs.
• Continuously analyze market trends and competitor activities to identify new opportunities.
• Preparation and presentation of Quarterly Business Reviews

Drive Revenue Growth:

• Management of non-negotiable metrics
• Identify upsell and cross-sell opportunities within key accounts.
• Negotiate contracts, pricing, and terms to maximize revenue and profitability.
• Work closely with the leadership team to ensure overall revenue targets are met.
• Proactively assess, clarify, and validate customer needs on an ongoing basis for

open opportunities.

Customer Satisfaction and Retention:

• Monitor and ensure high levels of customer satisfaction to maintain a positive relationship.
• Develop strategies to retain key clients and prevent issues.

Communication and Collaboration:

• Communicate effectively with internal teams to ensure a coordinated approach to serving key accounts.
• Assist in facilitating overall sales operations including but not limited to: customer onboarding, quoting and quote follow-up, new business development within current customers, order management and approval, support of customer success team and customer success activity as needed, coordination of sales operations activity, i.e., welcome packages, portal setup, stock agreement setup and maintenance, artwork coordination from proof to execution, samples, sales materials, etc.
• Coordinate the involvement of cross-functional personnel, including engineering, customer success, sales operations, and management resources, to meet account performance objectives and customer expectations.
• Travel to customer locations as required

Data Analysis and Reporting:

• Utilize data and analytics to track key performance indicators (KPIs) and measure the success of account management strategies.
• Provide regular reports and updates to leadership team on the status of key accounts.

Continuous Improvement:

• Seek feedback from clients to identify areas for improvement.
• Continuously adapt and refine strategies based on feedback and market changes.

Assist with special projects as requested

What does success look like? (What You’ll do - Mission of the role):

The mission of the role is to is to build and maintain strong relationships with key customers in order to achieve business objectives and foster long-term success. The role of a Key Account Manager is critical in ensuring customer satisfaction, loyalty, and maximizing the value of key accounts for the organization.

What we Expect from you (Qualitatively):

• Organization/Efficiency: You are organized and orderly. You work in an efficient and effective manner with minimal wasted time. You focus on key priorities.

• Customer-focused: white-glove service advocate.

• Need for Achievement: You are ambitious and strive for excellence. You set challenging goals and hold yourself accountable for exceeding them. You are willing to work as hard as it takes to get things done.

• Intelligent / Learner: You learn complex concepts quickly. You demonstrate the ability to proficiently understand and absorb new information.

• Creativity: Forward thinking; challenge the status quo.

• Curiosity: You understand a customer's context through effective questioning and listening. You ask questions in a genuine way. You educate existing customers through the questions you ask.

• Confident/Positivity: You are self-assured and are largely unfazed by rejection. You learn from negative experiences with an optimistic attitude.

• Tech-Savvy: You demonstrate proficiency in utilizing technology to enhance customer interactions, streamline processes, and drive business growth.

What You Need to Bring to the Role

Required Experience

• Minimum of 1 year in a Sales or Sales Support role
• Quick learner of various software and strong curiosity to grow
• Competence using CRM, LinkedIn, and Microsoft Office
• Strong communication skills (written and verbal)

Desired Experience

• Prior packaging experience
• Familiarity with multiple CRM platforms

What Challenges We Expect

• There is a significant learning curve in this role, with custom solutions and over 250,000+ SKUs from a range of specialized and trusted partners (vendors/suppliers). The amount of information may feel overwhelming at first.
• We have cutting-edge tools and technologies that will take time to learn how and when to best apply.

How We’ll Support You

• Sales Leadership: for hands-on direction, coaching, and support.
• Marketing: email automation and content brand awareness, and lead generation
• Account Executives: to support the onboarding and push of new business opportunities
• Finance: to evaluate financial strength, credit terms, accounting processes, and invoicing
• Sales Operations: including engineering, pricing analysts, and project managers
• Equipment Specialist to grow machinery and parts & service support
• You will have a team around you to help you perform in your role.
• Training on industry and company software, tools, product knowledge, and use of robust ERP platform.
• Sales Training, courses to develop the team.

What You’ll Earn

Aggressive compensation and earning potential ($75k-$100k target earnings), 401K, Competitive benefits, Vacation, etc.