Manager, Sales Operations (CRM), CarOffer

Who We Are

At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, we’re the largest and fastest-growing automotive marketplace, and we’ve been profitable for over 15 years.

What We Do

The market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step. That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one. Today, tens of millions of consumers visit CarGurus.com each month, and ~30,000 dealerships use our products. But they're not the only ones who love CarGurus—our employees do, too. We have a people-first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth. Disrupting a trillion-dollar industry requires fresh and diverse perspectives. Come join us for the ride!

CarOffer fully became part of the CarGurus (NASDAQ: CARG) family in 2023, and is an industry leader in the digital wholesale marketplace. We are automating a dealer’s ability to buy, sell, and trade cars. By bringing these two companies together, we are giving consumers and dealers alike the power to reach their destination through a full suite of digital transaction platforms. With ~14,000 dealerships in the CarOffer network, we make it easy for our dealer customers to automate inventory, connect with the right buyers, and ultimately grow their profitability.

This is a hybrid position based out of our Addison, TX office.

Manager Systems and Tools (CRM)

The CarOffer Revenue Operations team is looking for a Manager, Systems and Tools (CRM) to support the growing sales organization and driving system and tool efficiency to support growing sales activities. The ideal candidate must be a self-starter, manage numerous tasks and projects concurrently, and be familiar with Hubspot in a very fast-paced organization. Coaching and developing a team, managing or leading a team, project planning and executing these initiatives, strategic mindset, and being very skilled at prioritization and maximizing efficiencies are also key aspects of this role.

What You'll Do

• Oversee the administration and optimization of CarOffer's CRM system (e.g., HubSpot) to support the needs of the sales organization.
• Ensure data accuracy, system functionality, and user adoption to maximize efficiency and effectiveness.
• Collaborate with cross-functional teams to integrate CRM with other business systems and tools, such as marketing automation, finance, and customer support platforms.
• Streamline workflows and data exchange processes to enhance operational efficiency and visibility.
• Provide training and ongoing support to sales teams and other CRM users to ensure proficiency in system usage and best practices.
• Address user inquiries, troubleshoot issues, and provide guidance on CRM-related tasks and processes.
• Identify opportunities for process improvement and automation within the CRM system.
• Streamline sales processes, data entry procedures, and reporting mechanisms to increase productivity and reduce manual effort.
• Generate and analyze CRM data to extract insights and trends relevant to sales performance, customer behavior, and pipeline management.
• Prepare and distribute reports and dashboards to inform decision-making and drive business outcomes.
• Stay informed about CRM updates, new features, and industry best practices. Evaluate and implement system upgrades, enhancements, and customizations to meet evolving business requirements and user needs.
  
  

CRM Administration

• Taking charge of non-development CRM administration, including user provisioning and deprovisioning, price book management, roles and profiles, data governance, backup and restoration, sales process flows, etc., within HubSpot or the designated CRM platform.
• Collaborating with the developer team to ensure effective deployment of CRM functionality and architectural changes, including communication, documentation, and sales training.
  
  

Sales Tech Stack

• Ongoing assessment of productivity solutions to solve for sales process bottlenecks
• User provisioning and deprovisioning
• Liaise with sales leadership, analytics team, and developer team for the end-to-end process of selection, implementation, adoption, etc.
  
  

Who You Are

• Bachelor's degree in Business Administration, Information Systems, or a related field.
• 5+ years of experience in CRM administration, system management, or a similar role, preferably with HubSpot, Salesforce, or a comparable CRM platform.
• Strong technical proficiency with CRM systems and tools, including configuration, customization, and integration capabilities.
• Excellent project management skills with the ability to prioritize tasks, manage deadlines, and drive initiatives to completion.
• Strong analytical and problem-solving skills, with the ability to translate business requirements into system solutions.
• Effective communication and interpersonal skills, with the ability to collaborate with cross-functional teams and stakeholders.
• Detail-oriented with a focus on data accuracy, system integrity, and user experience.
  
  

Working at CarGurus

We reward our Gurus’ curiosity and passion with best-in-class benefits and compensation, including equity for all employees, both when they start and as they continue to grow with us. Our career development and corporate giving programs, as well as our employee resource groups (ERGs) and communities, help people build connections while making an impact in personally meaningful ways. A flexible hybrid model and robust time off policies encourage work-life balance and individual well-being. Thoughtful perks like daily free lunch, a new car discount, meditation and fitness apps, commuting cost coverage, and more help our people create space for what matters most in their personal and professional lives.

We welcome all

CarGurus strives to be a place to which people can bring the ultimate expression of themselves and their potential—starting with our hiring process. We do not discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We foster an inclusive environment that values people for their skills, experiences, and unique perspectives. That’s why we hope you’ll apply even if you don’t check every box listed in the job description. We also encourage you to tell your recruiter if you require accommodations to participate in our hiring process due to a disability so we can provide the appropriate support. We want to know what only you can bring to CarGurus.