Sales Operations Manager

Tasks & Duties:

• Salesforce Enablement
• Part of Salesforce global implementation and engagement team representing the Americas Profit Center on global stage
• Responsible for roll out and training/enablement of new and improved SF workflows and re-emphasizing existing workflows within the Americas
• Close collaboration with global Salesforce Implementation Team to ensure efficient roll-out of sprint results in the Americas
• Communication of Enablement Strategy and KPIs to stakeholders including gathering of feedback and continuously iterate enablement strategy
• Alignment between Sales and Marketing to facilitate Campaigns and Initiatives
• Case Management and Ad-Hoc support for Sales & Client Success
• Ownership, continuous development, roll-out and training of Americas Salesforce Dashboards and Reports
• Alignment and support of globally owned and standardized Salesforce Dashboards
• Derive insights and identify knowledge and performance gaps from KPIs and performance data across Sales and Client Success Teams
• Booking Approval Process in Salesforce

• Management and Enablement of Commercial Tools and applications for use in the Americas
• This includes administering users and managing contracts w/ vendors
• Preparing and running training sessions for new product updates and for new hire onboarding

• Client Contract and Invoice Management
• Manage the process around Contract Renewal in Salesforce and Accounting Systems including contract cancellations
• Alignment of month-end closing with Sales and Accounts Receivable to ensure compliance with Sales Targets

• Senior Management Support
• Preparation and Facilitation of Presentations and Meetings: Forecast Management Meetings, Business Reviews
• Ownership of recurring Meetings and coordination with speakers and content owners
• Carry out analyses based on transactional and invoice data

Profile:

• 2-5 years experience in Operations/ Business Analysis in SaaS or similar industry
• Bachelor degree
• High level of organization
• Excellent communication skills including C-Level
• Strong ability to prioritize
• Analytic mindset
• Willingness to learn, grow and create
• Proficient knowledge in data handling
• Excellent MS Office skills, especially Excel & PowerPoint