At Amazon we develop devices to enrich our customers’ daily lives through features and services that entertain, inform, and make everyday tasks easier. We continually innovate on behalf of customers, and we pursue the invention and sales of new and engaging devices and services that customers around the world love. We make our devices easily discoverable and available through every channel, and develop relationships with Retailers and partners across the large and complex retail landscape in India. Amazon Devices is looking for a dynamic leader to lead sales operations and GTM for Indirect channels in India.
This leader will own all aspects of Go to Market, develop the strategic and executional sales operations’ initiatives and be a driver for change to improve the efficiency of our business. You will work with partner teams to build the requirements for new reporting and dashboards to bring visibility to key inputs and outputs to Devices senior leaders and the broader Devices organization. As a thought leader, you will influence and lead cross-Devices organization projects, analyse data and drive recommendations. This is a high-profile role and requires an individual with excellent leadership skills, crisp communication skills, outstanding business acumen, and the ability to work across various functional teams and internal partner teams. We are looking for a leader who is a self-starter comfortable with ambiguity, demonstrates strong attention to detail, and has the ability to work in a fast-paced and ever-changing environment.
The role includes three broad responsibilities- 1) Key Offline Programs - Retailer/distributor/store staff incentive programs, Sales planning –annual sales planning/quarterly guidance, supply planning, launch planning and execution (assortment plans, channel fill,) and offline promotions settlement mechanism 2) Automation and Operational excellence – Manages agency to automate offline programs, owned by self and other stakeholders and 3) Reporting and dashboarding - Publishes account performance updates periodically, program updates within Devices, standardises business reviews across offline teams and owns creating, reviewing access of performance dashboards across 3P teams. The role requires coordinating, influencing and exchanging best practices with multiple teams within India Devices, external partner teams and Global Devices teams and others such as accounts receivables, legal and 3P vendors. The role requires working with key stakeholders from sales, marketing, supply chain and product teams along with an expectation to share regular updates on completed and ongoing projects with the wider leadership audience.
Key job responsibilities
Inspect processes and mechanisms across the team that track sales forecasts, determine allocations, and plan shipments for each SKU. This includes improving claim settlements mechanism across stages of receiving claims, invoice mapping claim processing, dashboarding and disbursement
Owns a Voice-of-the-customer feedback mechanism to influence product roadmaps, product features and address customer pain points.
Is accountable for retailer, distributor and store staff incentives mechanism to influence stakeholder behaviour (focus products, assortment norms and reporting cadence) to grow the business. It includes coming up with the constructs, communication to partners, interim performance dashboards, post-mortems.
Owns managing agency programs to automate offline mechanisms with an aim to reduce TATs, free up bandwidth and deliver inputs/outputs data in an accurate, reliable manner. This involves taking intakes for operations, team requirements, prioritizing amongst competing workstreams and working consistently with stakeholders, agency to deliver, improve the program.
Sales/supply planning: Sales ops manager ensures bottoms up sales and inventory plans are in line with forecast, latest demand trends and surfaces/solves for disconnects if any. This includes, owning offline Demand Planning and working with global inventory planning teams, Product teams and sales POCs to ensure that it stays updated and accurate, breaking downs annual plans into sub channel wise plans at an ASIN level. They work with in-stock to ensure demand plan is split in the right ratios so that inventory is made available across warehouses in India. Drives monthly 3P teams, distributor, retailer wise target setting process, publishing progress vs plans periodically.
Runs Productivity program to ensure offline is on track to meet its units and efficiency goals. To this end, sales ops manager reviews inputs, outputs with responsible stakeholders periodically, shares performance updates with larger team and solves for roadblocks, if any.
Publishes regular leadership updates on key accounts performance, important offline programs, owns offline business reviews and works with business intelligence teams for automation.
Localize international best practice and export best practice developed in JP as an active member of the global Devices Channel Sales and Marketing organization.
We are open to hiring candidates to work out of one of the following locations:
Bengaluru, KA, IND
Basic Qualifications
Proven experience in Senior Sales Operations, Business Planning or equivalent functions with exposure to sales teams.
- Highly analytical, ability to manage at strategic and operational levels.
- Proven experience with process improvement.
- Demonstrates an ability to work quickly, collaboratively and successfully with global stakeholders.
- Excellent Excel skills or other Business Intelligence or analytical tools.
Preferred Qualifications
Experience using Salesforce (or other CRM tool) or BI tools