Sales Operations Manager

Responsibilities

Job Description

• As a critical partner to Sales and Operations leadership the Sales Ops Manager will lead strategic total Enterprise Sales Operations including but not limited to: strategic growth initiative execution, macro-level order book management, inventory allocations, sales-facing ATS visibility, Hot Market strategy and execution, Seasonal and in-season order file hand offs and drop reporting, and continuous improvement of overall sales tools and reporting.
• Accountable for driving towards achieving Wholesale and 1 st Party financial targets
• Own cross functional strategic and process alignment and critical inputs to weekly and monthly Sales and Operations meetings
• Monitor KPIs and Key Programs for Sales that contribute to Fanatics strategic and revenue plans
• Design & implement best practices for Wholesale and 1 st Party Sales management including but not limited to Executive Dashboards, Open order status Meetings and Reports
• Liaison between Sales and internal operations stakeholders such as Warehouse/Production teams, Planning, Retail Services
• Optimize use of sales tools and enforce best practices. Develop and implement initiatives (IE: tools, process, assets) that accelerate the productivity of a sales manager
• Use BI data to drive decision-making and communication around order book & onboard sales team to all BI features for self-serve reporting
• Use data-driven decision-making and first principles to consistently improve our processes and address major gaps/improvement opportunities
• Participate in and lead user acceptance testing (UAT) and provide detailed feedback on new system enhancements
• Ability to influence and communicate important feedback from Sales and customers to internal cross functional teams
• Continuous improvement – play a key role on the team to identify opportunities, develop strategies, and design execution of projects and programs to increase sales productivity and improve operational excellence
  
  

REQUIREMENTS:

• 4-6 years Sales Operations, Merchandising Operations or Planning experience required
• Bachelor’s Degree preferred or equivalent work experience
• Licensed sports industry knowledge and/or experience highly desired
• Advanced Excel, PowerPoint skills, computer proficient with Microsoft applications
• Microstrategy or other data querying tool experience required
• Sales Force or other CRM system experience preferred
• Expert level analytical and quantitative skills
• Excellent organization skills
• Strong professional and proactive communication skills including the ability to work in a team environment, solid written and verbal communicator
• Ability to meet deadlines, prioritize workload, adapt to change, and maintain composure under pressure
• Positive attitude with flexibility and adapts quickly to change
  
  

About Us

Fanatics is building a leading global digital sports platform. The company ignites the passions of global sports fans and maximizes the presence and reach for hundreds of sports partners globally by offering innovative products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans, a global partner network with over 900 sports properties, including major national and international professional sports leagues, teams, players associations, athletes, celebrities, colleges, and college conferences, and over 2,000 retail locations, including its Lids retail business stores. 

As a market leader with more than 18,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.

Organization

Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com.

Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Manchester United, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).