Head of Revenue Operations

Cleverbridge makes it easy to maximize customer lifetime value. We leverage deep eCommerce expertise to orchestrate and automate frictionless self-service transactions across the entire customer journey, empowering customers to purchase, renew, and expand subscriptions in 248 countries and territories globally. For more than 18 years, our Growth Engine has integrated payments with tax and compliance management, retention marketing, advanced analytics, and partner ecosystems to consistently deliver recurring revenue growth without added headcount.

The Revenue Operations team is focused on optimizing internal operations, improving client acquisition, empowering clients & establishing a company culture focused on driving revenue. We aim to make our organization more effective and efficient by simplifying and continuously improving our end-to-end sales and revenue generation processes, driving performance through adoption of best practices, and becoming trusted business partners.

The person who fills this role will collaborate and report to the Executive Leadership team and other organizational units (Customer Success, Sales & Marketing, Finance, and Product & Engineering) to deliver insights and structure programs/projects that help make our teammates more efficient and enable our customers to go live quicker. You will thrive in this role if you are highly analytical with the ability to juggle multiple projects and prioritize with little to no guidance.

Your Background

• Bachelor Degree in business, mathematics, statistics or related field, MBA or masters degree preferred
• 7+ years of experience leading transformational projects or experience in sales operations, revenue operations, analytics, process, or a similar role (business operations, finance, etc)
• Experience in e-commerce, fintech, consulting, sales or professional services preferred
• Experience using technology & automation to solve problems
• Experience working in a start-up, all hands on deck culture
• Working knowledge of Salesforce (a must) & products, Power BI (nice to have), etc.

Your Responsibilities

• Develop and implement a strategic revenue operations roadmap that aligns with business goals and objectives
• Own the revenue forecast and financial/strategic annual plan
• Quarterback KPI/goal reporting deck to ELT and Board
• Collaborate with Sales, Marketing, and CSM teams to identify revenue opportunities and develop pricing and packaging strategies
• Drive the development and implementation of scalable processes and systems to improve the efficiency and accuracy of the company's revenue operations
• Bring analytics & insights to the team that help influence business behaviors and decisions
• Quickly learn, understand and clearly document current processes, interactions & dependencies
• Work with applicable teams to design streamlined & automated processes
• Manage various stakeholders across the organization & become a trusted partner to senior leaders
• Support the business & assist the leader(s) in strategy, deal acceleration, operational effectiveness & other day to day support
• Uncover areas within the business to drive performance improvements that unlock productivity & accelerate revenue
• Work closely with Sales, CSM and other cross functional partners essential in the customer onboarding & go-live processes
• Collaborate with the Sales and CSM teams to provide accurate revenue forecasting, and track and report on revenue performance
• Design, create & enable best practices to the field and monitor them for adoption & effectiveness
• Stay up-to-date with industry trends and best practices to ensure the company remains competitive and compliant

At Cleverbridge, we offer a dynamic and inclusive workplace culture, where you will have the opportunity to shape the future of ecommerce growth. We value innovation, collaboration, and creativity, and we're looking for talented individuals who share our vision. Apply now to join our team and help businesses worldwide achieve their ecommerce goals!

Cleverbridge does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Cleverbridge.