Sales Operations Manager

Job Overview

Reporting to the Director of Sales & Marketing, the Sales Operations Manager holds a key position within the Sales & Marketing team. You will help to drive optimum sales performance and excellence. The position plays a vital role in improving market share and growth through all major channel segments across our business units, working closely with the Director Sales & Marketing to provide key business intelligence and analysis to the Nationwide Sales Team.

The role specifically manages and ensures optimal sales performance & effort metrics. It provides deep thinking and analysis towards optimising our strategies that make us successful in what we do. With a thorough management of the sales process – the position will help provide program and sales incentive strategies, implementation, and Operations and be the conduit for all Sales & Strategic Planning.

Key Accountabilities

• Help the Director of Sales build a strategic sales plan for how we manage channel and territory coverage and approach
• Coordinate sales forecasting, planning, and budgeting processes.
• Implement and manage CRM tools to maximise opportunities and customer relationships.
• Conduct regular analysis of the Partner network to ensure optimal performance is being realised.
• Help the Director of Sales manage the roadmap for enhancing the design and capabilities of the sales organisation spanning workflow processes, sales roles, productivity tools & data and specialised support services.
• Provide data and analysis to identify trends and sales opportunities and support strategic decision-making.
• Provide support to the Sales team and their sales pipeline to help them achieve success.
• Supporting the Director of Sales in the system development life cycle for sales and customer related processes across the various IT systems.
• Deliver business insights and demonstrate thought leadership with analysis of reports and feedback to internal stakeholders and business units.
• Identify issues and challenges related to sales process & strategy and drive timely resolution.
  
  

Challenges And Problem Solving

• High level of analytical and financial analysis and presentation.
• Managing a high workload whilst remaining organised.
• Delivering information and processes to a widespread team who are always on the go and have comprehensive set of responsibilities.
• Dealing with highly sensitive information with a sense of professionalism and privacy at all times
• Having a flexible and adaptable approach to supporting the sales team and problem solving.
• Taking accountability for decisions.
• Analysing and presenting data to internal and external stakeholders
  
  

Skills And Experience

• 2 + years’ experience in Sales Operation’s or as a Business / Sales Analyst with a clear inclination for sales development and management.
• Strong Excel skills
• Knowledge of Database and warehousing desirable.
• Excellent communication and interpersonal skills.
• Strategic analysis, planning and thinking.
• Analytical mindset with the ability to use data to make informed decisions.
• Proactive, results-driven, and able to work independently or as part of a team.
• History using and developing Salesforce or other CRM software and sales tools would be advantageous.
• Knowledge of the car hire sector or other mobility solutions would be advantageous.
• A commitment to achieve results.
  
  

Location: Based in Artarmon there may be a requirement for interstate travel from time to time.