ServiceNow Deal Desk Analyst

Why Us

NewRocket, a global, full-service Elite ServiceNow partner, helps top enterprise leaders solve their toughest business problems and navigate change with confidence. Our mission it to go beyond, creating meaningful experiences for our employees and customer. Our vision is to be the go-to ServiceNow Guide, creating extraordinary results, with ServiceNow.

NewRocket has been awarded the “2024 BEST Award”, “2024 ServiceNow Customer & Industry Workflows Delivery Success Partner (CIWF)”, “2023 ServiceNow Worldwide Customer Workflow Partner of the Year” and “2023 ServiceNow Creator Workflow Partner of the Year”. We are #GoingBeyond

Come join our Crew!

Why You

NewRocket is hiring a ServiceNow Deal Desk Analyst to work within the Sales/Presales organization and reporting to the Deal Desk Manager. The Deal Desk Analyst is a key role within our broader sales organization being a part of our high-performance crew that is supercharging our Statement of Work (SOW), Proposal and RFP Response lifecycle processes. This position is a growth opportunity that demands a highly motivated individual with strong technical, communication and organizational skills. You will be responsible for assisting sales and delivery teams in writing and reviewing SOWs, templates, and Requests for Proposals.

We are #GoingBeyond Come join our crew!

The Role

• Manages activities for writing SOWs, Templates and coordinating RFP process
• Confer with Sales, Delivery, Legal, and Quality Assurance to discuss document specifications or procedures.
• Determine proposal concept by identifying and clarifying opportunities and needs
• Manages deadlines by establishing priorities and target dates for information gathering, writing, review, and approval; entering and monitoring tracking data; coordinating requirements with contributors; contributing proposal status information to review meetings; transmitting proposals.

What You Will Be Doing

• Gather information by identifying sources of information; coordinating submissions and collections; identifying and communicating risks
• Develop documents by assembling information including project nature, objectives/outcomes/deliverables, implementation, methods, timetable, staffing, budget, standards of performance, and evaluation; writing, revising, and editing drafts including executive summaries, conclusions, and organization credentials.
• Collaborate with sales and delivery leads to provide proper contractual scoping including what is in-scope and out-of-scope, NewRocket and Client responsibilities, Assumptions, Deliverables, Engagement methodology and timeline.
• Supports the establishment and ongoing development of repository of templates, standard language, product collateral, exhibits and other data resources to create high quality, meaningful and accurate responses.

What You Bring Along

• Understands that documents like legal SOWs, and proposals create lasting impressions for our customers, and that we must always create a great first impression!
• Detail oriented, highly organized and self-starter!
• Bachelor’s degree in business or English, or 5 years professional experience
• 4 years of experience in technology industry including 2 years in technology professional services
• Minimum of 2 years’ experience in proposal/RFP writing
• PMP or Project Coordination certification (preferred)

We Take Care of Our People

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact hr.us@newrocket.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf