Specialist, Sales Operations Systems & Support

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

About the role:

CHANEL is looking for a Specialist to join our Sales Operation Systems & Support Team in our Fragrance & Beauty division in New York. You will play a leading role in managing systems that support our POS merchandising directives within the brick and motor distribution landscape. This role interfaces with F&B Marketing, Store Design, Production/Procurement, third party vendors, and is a key partner for the Sales Field organization. In this role, you will be responsible for the fulfillment of POS Counter Maintenance requests, overall Counter Care support and budget management. As a counter care expert, you will work closely with third-party vendors to ensure jobs are completed in a timely manner and to our brand standards. This role will also be responsible for driving sustainability initiatives. The Sales Operation Systems & Support Specialist will work alongside a diverse and dynamic team and will report to the Sales Operation Systems Senior Manager.

What impact you can create at CHANEL:

• Drive systems and future enhancements to meet divisional vision and goals
• Collaborate with teams to develop content strategies for systems
• Improve image at point of sale through maintenance request fulfillment in 300+ custom counters
• Develop and conduct trainings for Sales Field as needed
• Leverage system reports to run trend analysis and influence future strategies, share feedback on common themes to cross divisional teams
• Reduce completion time by identifying new items to order for on-hand-storage, ultimately minimize sourcing material lead times
• Reduce waste by keeping sustainability at the forefront in how we work
• Record and manage invoice processing coding and confirm payment receipts
• Lead weekly progress calls with third-party vendors, minimize delays and support prioritization
• Support budget strategies and protect projected spend
• Responsible for maintaining door assignment (hierarchy) information in systems (SAP)
  
  
  

You are energized by:

• Working in a collaborative environment, with exceptional interpersonal and communication skills
• Thinking innovatively and creativity, embracing new tools, software systems, and new technologies
• Driving impact, curious to self-discover new tools, appoint best practices and propose new ways of working
• Strategic thinker & tactical executor with the ability to embrace change and foster new opportunities to grow and protect the business
  
  
  

What you will bring to the team:

• Must be detail oriented, self-motivated and a self-starter
• Possess strong organizational and time management skills
• Excellent communication and relationship building skills, fostering relationships with multiple parties
• Ability to creatively problem-solve in a fast-paced environment; ability to balance multiple tasks
• Curious, driven, and comfortable working with ambiguity
• Proficiency in Microsoft Suite (Excel, PowerPoint, etc.) and have aptitude to learn technical applications quickly
• Advanced Excel & PowerPoint skills with aesthetic sensibility
• Strong presentation skills with excellent attention to detail
• Experience with systems and databases preferred (SAP, Yoobic, Smartsheet, Worksmith)
  
  
  

Position Logistics:

• Minimum Education: Bachelor’s degree required
• Minimum Years of Experience: 2 years
• Limited Domestic Travel, 1-2x year
• Partially Remote: minimum of three days in-person office presence at New York City office.
• Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate.
  
  
  

Compensation:

The anticipated base salary range for this position is $60,500 through $90,000. Base salary is one component of the total compensation for this position. Other components [may/will] include additional compensation, benefits, and perks.

Benefits and Perks:

• Flexibility (flexible time and hybrid work options)
• Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure and Wellbeing Days in Retail) and a Wellbeing fund
• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K and other incentives
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking
  
  
  

Additional Information:

Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:

Diversity and Inclusion:

• At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy, and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.
• We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.
  
  
  

Chanel Community:

• CHANEL Community empowers our employees to channel their passions, talents, and sense of purpose to contribute to and learn from our communities.
• Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.
  
  
  

Sustainability:

• CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.
• Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.
  
  
  

Arts and Culture:

• We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent. US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.
  
  
  

Fondation Chanel:

• Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny. Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.
• For more information, please navigate to the Fondation Chanel website here
  
  
  

Career and Leadership Development:

• We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.
• Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time.