To ensure delivery of products to Fanatics warehouses, customers and distributers on time and in full. To provide world class customer service to internal customers, external retailers, brands and our distributors. Effectively manage warehouse providers against contractual SLA’s to ensure the business partners support the timely delivery to our customers.
Responsibilities
Act as the main point of contact for our internal customers, retailers and international distributers
Ensure Customers receive relevant order confirmations, reporting, price lists, catalogues, order forms, artwork, barcodes etc.
Manage day to day critical path timelines with all supply chain stakeholders
Consolidate customer sales orders
Manage customer orders to ensure delivery on time in full
Communicate production timelines to all relevant stakeholders
Coordinate value added services based on customer requirements
Coordinate and communicate shipments to customers
Manage any supply chain risks
Proactive communication to customers
Maintain any data needed on customer specific systems or portals
Record and maintain accurate delivery and customer data
Own weekly meetings with key stakeholders regarding order information
Manage day to day queries
Work with logistics function to handover/arrange customer orders & deliveries
Support finance analyst with complaint enquiries and manage customer communication and resolution
Proactive inventory management and reporting
Provide financial reporting and support to necessary business partners
Knowledge & Experience
Highly organised and able to prioritise workload with conflicting deadlines
Strong communication skills and customer approach
Proven customer service experience and skills
Proactive problem-solving mindset
Strong MS Office knowledge, especially in MS Excel
Team player with strong interpersonal and communication skills
Must demonstrate cooperative and positive ‘can do’ attitude with a strong work ethic.
Ability to work towards key performance indicators (KPI)
The job duties list is not exclusive nor exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope /level of the role.
Benefits
This a great opportunity to join our fast-paced, dynamic and entrepreneurial business, and these are some of the benefits you can expect as an employee.
The chance to work with world leading sports clubs and brands
Working within a growing, fast-paced and forward-thinking business
Birthday day off
40% staff discount
Nationwide Theme Park discounts
About Us
Fanatics is building a leading global digital sports platform. The company ignites the passions of global sports fans and maximizes the presence and reach for hundreds of sports partners globally by offering innovative products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans, a global partner network with over 900 sports properties, including major national and international professional sports leagues, teams, players associations, athletes, celebrities, colleges, and college conferences, and over 2,000 retail locations, including its Lids retail business stores.
As a market leader with more than 18,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.
Organization
Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com.
Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Manchester United, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Technology, Information and Internet
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