Senior Revenue Operations Analyst

Job Snapshot
The Customer Success Strategy and Operations Analyst will be responsible for partnering with the global Customer Success Group to identify areas of opportunity, provide recommendations to drive improvement in those areas, execute and operationalize those improvements and champion consistently improving business performance. The scope of this role spans analytical problem-solving, curating critical data and insights to inform internal and external stakeholders and partnering with high-performing teams and cross-functional leaders to drive Customer Success and business growth. The key teams supported include Customer Success Management, Professional Services, Customer Enablement and Technical Support. As a Customer Success Strategy and Ops Analyst you will support critical business processes and strategic programs that will drive positive outcomes for our Customers.

What’s in it for you?

• The Customer Success Strategy and Operations Analyst will be responsible for partnering with the Customer Success Group to identify areas of opportunity, provide recommendations to drive improvement in those areas, execute and operationalize those improvements and champion consistently improving business performance.
• The scope of this role spans analytical problem-solving, curating critical data and insights to inform internal and external stakeholders and partnering with high-performing teams and cross-functional leaders to drive Customer Success and business growth.
• As a Customer Success Strategy and Ops Analyst, you will support critical business processes and strategic programs that will drive positive outcomes for our Customers.
• Take system improvement requests from the CSG org and develop a prioritized list of requirements; work with the Salesforce administrator to implement tool and process improvements.
• Review customer health data; develop and present findings to CSG management
• Support Customer Success programs, business process, team enablement, data insights and tracking with the goal of driving success for our customers as your north star.
• Create and manage Customer Success KPI tracking and evolution; report weekly/monthly.
• Curate data, reporting, automation of business processes.
• Manage backlog and drive execution (from requirements definition to release) for new tooling and automation requests.
• Develop and produce Customer Success playbooks across Mindtickle product offerings, driven by data & insights.
• Support process change management, systematic practice and tooling for Customer Success across product lines.
• Lead with creative problem solving, and leverage data to drive influence and strategy while thinking of systems holistically.
  
  
  

We’d love to hear from you, if you:

• Have Bachelor’s Degree required
• Possess 3+ years’ of relevant experience, preferably at a SaaS company.
• Have proficiency in Microsoft Office suite, specifically Excel.
• Have experience working with Salesforce CRM. Well-versed with reports and dashboards in Salesforce.
• Possess knowledge of Customer Journey.
• Have experience working with Mavenlink or equivalent tools would be preferred.
• Posses excellent problem-solving and analytical skills.
• Have the ability to work independently and need minimal supervision.
• Possess experience working with global teams.