Sales Operations Support Specialist

Xalient is hiring for a new Sales Operations Support Specialist to join our UK Sales team, in this role you will be primarily responsible for proactively managing and coordinating all the Sales processes and administration.

The role will ensure control and compliance with the sales cycle and requirements, in respect of proposals, billing and reporting. The Sales Operations Support will ensure consistent execution of the sales methodology, processes, tools and procedures coupled with continuous improvement in reporting, analytics, forecasting and performance metrics.

Maintaining a professional and confident approach this role will manage the interface with each Sales/Account Manager globally, with regular communication and collaboration with colleagues in the Finance Team, often under high-pressure circumstances.

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What you’ll be doing

• Sales Process: Ensure sales process adherence in supporting the sales teams.
• ​Proposals and Quotations: Prepare and check proposals, request supplier quotations, manage small opportunities, draft statements of work and internal pricing/margin model prepared by the Pre-Sales and Sales team for accuracy and quality of detail.
• ​Sales Orders: Process orders received from the Sales team, ensuring an understanding of cost components and checking that all details align with the proposals and pricing/model. Create and amend the Statement of Works as required and verify.
• Finance Interface: Gain a clear understanding of the information required by the Finance Team to progress orders and POs. Check the format, documentation and reports will enable a smooth handover, using standardised templates, produced in a timely manner.
• ​SalesForce: Assist the Sales Team to utilise the system fully and effectively. Encourage best practice within the Sales Team to keep Salesforce up to date. Create and maintain Salesforce dashboards and the reports that drive them.
• ​Reporting: Understand information required and frequency to create, validate and distribute reports, including Salesforce reporting, data required to support regional pipeline reviews and ad-hoc reporting requested by management.
• Analysis: Define, track and report sales metrics and trends
• ​Sales Forecasting: Manage and maintain the forecasting process and tools for the Sales Teams. Attend weekly sales calls.
• Technical Awareness: Associate yourself with the technology and commercial solution provided to clients, understanding the business value it will bring and how the technology itself interfaces with their existing infrastructure. Ensure training and knowledge is kept up to date, in order to progress the role to be more pro-active and pre-emptive.

What you’ll need

• At least 2 years’ experience in an administrative or operational Sales role, in Technical environment, working directly with the Sales team and Finance.
• Good experience and expertise in Word, Excel, PowerPoint and Salesforce.
• Demonstrable understanding of the dynamics of sales environment and culture of sales people.
• Must have influencing, people and analysis skills combined with sound commercial judgement.
• Able to conduct sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages and reports.
• Excellent interpersonal and communication skills, both written and verbal. You should be confident to communicate at every level, effectively and escalating wherever necessary.
• Exceptional time management and organisational skills, with a pragmatic, but detailed operational outlook
• Detail oriented.
• Positive and helpful in attitude and decisive in approach, able to operate under pressure and to deliver ‘right first time’ information.

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Offer

• ​Competitive salary
• ​Flexible benefit fund
• 25 days holiday plus bank holidays
• Private medical insurance
• Pension

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Equal Opportunities Statement

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age.