Business Manager - Sales Operations

The Team:

The Sales Operations & Upcycling Team at Hermès USA manages the end-of-life product lifecycle, focusing on promoting a circular economy through public sales, employee sales, and recycling initiatives.

The Opportunity:

As the Business Manager of Sales Operations, you will work closely with the Senior Manager of Sale Operations & Upcycling to lead the organization of the Online Sale platform. Responsibilities include planning and executing digital operations, partnering with internal and external stakeholders on campaign requirements, and acting as a key communicator between business and technology. The ideal candidate will possess a strong background in Digital Operations, a keen interest in industry trends, problem-solving skills, and the ability to work autonomously.

The position will primarily be based in Dayton, NJ, with potential for a hybrid schedule to the NYC Corporate Office.

About the Role:

• Business Manager for the Employee Online Sale Platform handling all aspects of the preparation, execution, & post execution.
• Partners with internal colleagues in the catalogue accuracy including photos, pricing, quantities, & descriptions.
• Establish supply chain processes and policies and ensure compliance across all business units.
• Coordinate tasks, build schedules and developmental priorities by effectively communicating with cross-departmental stakeholders (Merchandising, Distribution Center, IT, Accounting)
• Complete follow up analysis for process improvements & areas of concern.
• Manages employee purchases, returns, & inquiries to ensure a smooth shopping experience.
• Coordinates the publishing & scheduling of products, based on availability and type of operation.
• Collaborates with Hermes France on website enhancements, and partners with local IT to identify and resolve potential technical issues.
• Monitor site functionality to identify problematic experiences - continually seeking out improvement to the online experience by researching new and innovative solutions and capabilities.
• Develops test scenarios of the full outbound process from end-to-end. Properly tracking system bugs, glitches, and interface issues. And reporting comprehensive test results.
• Evaluates & improves the testing process to ensure future campaigns run properly.
• Manage and maintain project reporting by analyzing the success of new initiatives to deliver on identified KPIs.
  
  

Supervisory Responsibility:

• No
  
  

Budget Responsibility:

• Yes
  
  

Decision Making Responsibility:

• Yes
  
  

About You:

• Minimum Years of Experience with Salesforce Commerce Cloud or Similar Platform: 1-3+ Years (Campaign Preparation, Customers, Order Management, Taxation, Products, Catalogs, Replications).
• Minimum Years of Experience in the Luxury Brand or Retail Industry: 3+ Years preferred.
• Minimum Education Requirement: Bachelor’s Degree preferred.
• Experience in online operations with a background in e-commerce/merchandising.
• Ability to build successful relationships and collaborates effectively across departments to meet mutual objectives.
• Excellent analytical, reporting, data manipulation, dashboard creation and business intelligence skills.
• Exceptional written & oral communication skills.
• Curious and problem-solving mindset.
• Strong organizational skills, including multitasking, time management, and meticulous attention to detail.
• Ability to write or speak French is a major plus.
  
  

Preferred Systems And Applications Used

• Salesforce Commerce Cloud or similar website platform
• Microsoft Outlook, Excel, Word, & PowerPoint applications
• Power BI or Google Analytics
• Adyen Payment Solutions or similar payment processor
  
  

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.