Sales Operations Analyst

702126BR

Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

We are seeking individuals with an eye for detail, a can-do attitude, team player approach, and the ability to excel when timelines are tight. You will work within our EMEA Sales Operations team to support the sales process of our sales organization. If you like the energy of a fast-paced sales team and love working in the details, you are the person we need.

We are looking to add a Sales Operations Analyst to our high-performing Sales Operations team. Ultimately, this role will become a first point of contact for the regional sales organization to support in all aspects of Apptio and IBM’s end-to-end internal sales processes. We look for each member of our Sales Operations team to become the primary subject-matter-expert supporting our sales team in overcoming sales process and customer challenges­.

What We Want You To Do

Order Management

• Process, review and maintain data integrity of sales orders for completeness and accuracy and alignment between IBM and Apptio systems.
• Work cross-functionally and globally within Apptio and IBM to resolve order-related issues, business and data challenges, and respond to escalation and exception requests.
  
  
  

Data Management & Analysis

• Assist with ad hoc reporting and dashboard requests for sales and sales leadership.
• Maintain Apptio Salesforce data cleanliness in alignment with IBM systems through execution of proactive review cadences, SFDC reporting and dashboard creation and monitoring.
• Support sales team members and sales leadership with forecast management cadences and regular monitoring.
• Work collaboratively to support EMEA account and opportunity hygiene on an ongoing basis.
  
  
  

Project Management

• Work with leadership and cross-functional groups to collaborate and implement on major sales-related projects.
• Proactively search for areas to improve our seller productivity and operations with data, systems analysis, white space analysis, and highlighting process gaps.
  
  
  

Enablement

• Act as an SME supporting Apptio and IBM sellers with training on quoting, systems and operational processes related to the sale of Apptio products.
• Support as a change management agent with training of new systems, processes, and engagement efforts between Apptio and IBM sales.
  
  
  

Required Technical and Professional Expertise

• Minimum of 2-4 years experience in a Sales Operations, Deal Desk, or Finance role.
• Strong Salesforce.com experience
• Understanding of Quote to Cash procedures.
• Ability to learn new tools and applications quickly.
• Demonstrating high-level problem-solving skills and analytical skills.
• Strong attention to detail.
• Inclined to work collaboratively with other departments and peers.
• Flexible work hours during peak demand
• Ability to work within a fast-paced, high-change environment with the ability to manage multiple tasks at one time.
  
  
  

Preferred Technical And Professional Expertise

• Experience working in start-up as well as larger organizations. Acquisition experience a bonus.
• Previous experience working with sales at a SaaS based company.
• Have a solid understanding of the sales process techniques and strategies.
  
  
  

About Business Unit

IBM Software infuses core business operations with intelligence—from machine learning to generative AI—to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM’s AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM’s hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments—a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

Your Life @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location Statement

IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.