Sales Operations Specialist

Do you want to make an impact?

Informa Tech sits at the heart of a thriving business technology community.

And by providing market insight and market access across multiple specialist technology markets, we connect, inform and inspire the technology industry to build a better, more sustainable world and start conversations that really matter.

At Informa Tech, you'll be joining a vibrant community of over 2000 colleagues across 19 locations, and a fast-paced international company that’s part of the UK’s FTSE 100 group of leading businesses. Where else can you rub shoulders with big brands and leading experts, in exciting places, alongside some of the most respected colleagues in our markets?

Job Description

As a Sales Operations Specialist, you won't just be a part of the team - you'll be the driving force behind ground-breaking process improvements that propel growth and revenue. Think scrutinizing sales targets, territory assignments, renewals, and more, all while wielding the power of Salesforce to create accurate reports. You'll ensure our systems work harmoniously and support the entire event rebooking process. Get ready to travel onsite to several shows, coordinating with a variety of stakeholders to make each event a resounding success!

What Will Your Day Look Like?

• You'll be instrumental in crafting, updating, and auditing reports and dashboards for events and media across the Informa Tech brands.
• You'll prepare brand-specific custom reports and analyses. If you're an expert in Excel, even better - but don't worry, it's not a must.
• You'll become an expert inour end-to-end Sales process, training new Sales team members in Salesforce and being their go-to problem solver, escalating high-priority issues as needed.
• You'll collaborate with Operations and Salesforce support teams to tweak fields and workflows, spot potential issues, and adjust territory divisions.
• You'll be the expert who troubleshoots and solves problems within Salesforce and other systems.
• You'll manage the contract process in Salesforce using tools like DocuSign and Conga.
• You'll maintain daily, weekly, and monthly update logs/JIRA tickets related to ongoing and upcoming projects and sales activities.
• You'll set the standard for consistent re-book best practices, sharing your knowledge to generate new contracts, products, and data files for pre-show prep.
• You'll partner with internal developers and product owners to translate event-to-event best practices.
• You'll be invaluable support for onsite rebook teams, troubleshooting tech needs for ORBIT/Touch plan and assisting with sales suite setup and design.

Qualifications & Experience:

• You bring at least one (1) year of experience in a B2B sales operations or enablement role to the table.
• You've thrived in a setting that demands precise data handling, timely delivery, and detailed reporting.
• You're extremely organized, capable of handling multiple projects simultaneously while not compromising on the finer details.
• You understand the importance of accuracy and promptness in task delivery and can effectively juggle multiple responsibilities.
• As a strong influencer, you're proficient in coordinating with various internal teams including Salesand Sales Operations.
• Your communication skills allow you to effectively articulate solutions to your peers and management.
• With high standards of customer service and integrity, you're motivated and driven to excel.
• You're comfortable working independently as well as collaboratively within a team.
• You have a good grasp of sales principles and processes.
• Experience with CRM, especially Salesforce.com, and strong Excel skills are a plus.
• You're adept at improving processes, making you a valuable asset to our operations.

Additional Information

You can make a real impact at Informa Tech, because what we do matters – and we do it at scale. Informa Tech is a division of Informa, where no two days are the same and you’ll find the freedom, opportunity and support of a fantastic community.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com

Why work at Informa?

Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritize promotions internally.

Our benefits include:

• Tailored development opportunities and on-demand access to thousands of courses on LinkedIn
• Balance time in the office with time working remotely, feeling fully supported wherever you are
• 25 days annual leave, 4 days for volunteering and a day off for your birthday!
• The chance to work from (almost!) anywhere across the globe, four weeks a year
• Competitive and rewarding benefits, tailored to each of our regions
• Work with high quality specialist products
• Bright and friendly staff who are all “expert’s experts” and additional training and development for helping you achieve your career aspiration
• The chance to become an Informa shareholder, with extra rewards just for colleagues
• Regular social events and networking opportunities

To find out more please click our Life@Informa page - Life@Informa

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.

See how Informa handles your personal data when you apply for a jobhere.