Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?
We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join us!
The key purpose of the Sales Operations team is to enable the Sales teams to achieve their sales and revenue performance objectives.
We currently have a great opportunity based in Sydney for a Senior Sales Operations Analyst supporting our Enterprise Sales team, you’ll partner with Sales management and the Sales community to drive and provide day-to-day operational, commercial and administrative support and efficiencies.
We’re looking for someone with a passion for driving change and improving employee and customer experience. Key to your success will be your deep execution capability to get things done.
What you’ll be doing day-to-day
- Drive forecasting and pipeline reporting and insights to support sales governance and enable our sales team and related Business Units to better understand the health of the business. Eg. Supporting sales cadence meetings, revenue reviews, state-based programs.
- Identify, establish, manage and improve operational sales processes that drive better business outcomes and improve the efficiency and effectiveness of the Sales Team.
- Represent Sales interests and challenges back to broader Sales Enablement and VNS team for process improvement
- Support BU governance & risk management eg. annual Business Continuity plans, Risk Register for BAU risks, ensure Delegations of Authority (DOA) is up to date and followed
Reporting & Data
- Prepare ad-hoc reporting to support business insights and questions
- Regular review of various cross-BU reports and data to monitor the Order to Bill cycle and collate key calls-to-action or insights for the sales team – Eg. Billing, Aged Debt, Cancellation reports, etc
Drive Salesforce hygiene
- Triage support for Enterprise Sales team and assign to or engage resolver teams as needed.
- Lead support for Sales teams in their day-to-day use of Salesforce
- Manage customer hierarchy, portfolio/account moves and Salesforce process exceptions (eg approval overrides) within nominated framework
- Conduct regular data hygiene checks on Salesforce and report data hygiene statistics
- Support Salesforce to Billing Account matching
Provide operational support to business programs that impact sales including:
- Operationalise Sales, Marketing and Product initiatives and track and report performance
- Act as a business SME on cross company programs eg. Product development and UAT, Customer migration initiatives
- Support other activities and processes as required
- Guidance of Enterprise Sales Operations Analyst(s) in task and program of work assignment
What you’ll bring to this role
- The successful candidate will have proven experience in a similar role and environment. With proven experience in sales reporting and interpreting commercial data
- Outstanding stakeholder management, relationship building skills and ability to influence outcomes across the organisation.
- Proven advanced Excel user and Salesforce user (preferably an admin level)
- Strong business and process knowledge
- Ability to ensure consistency of standards/procedures and promote efficiencies
- High attention to detail and appreciation of broader business context and direction.
- Excellent written and verbal communication skills
- Troubleshooting and problem-solving skills
- People leadership experience
- You may be requested to attain NV1 Australian Government Security Clearance, Applicants must hold current Australian citizenship status to meet governmental criteria for NV1 Baseline Clearance
What We Offer
Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy:
- Diverse and dynamic teams with a supportive and inclusive culture.
- Supportive career development plans with comprehensive ongoing training, support, and development opportunities.
- Flexible hours and a hybrid working environment
- Generous discounts on power, gas, mobile and internet; plus, discounts to over 400 retailers.
- Competitive leave benefits, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and much more. We also offer a fifth week of annual leave when you hit five years of service!
- Study assistance programs to excel your personal growth, learning and development.
- Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective.
Working at Vocus is never just a job – it’s personal. We’re crazy about our customers and believe our people are the difference. Our wonderfully diverse team and a vibrant culture define us. We care about the impact we have on our people, our customers, and our communities and are committed to operating as a responsible, ethical business.
We pride ourselves on setting audacious and ambitious goals and believe that we can play our part in changing the Australian telecommunications landscape and make a fundamental difference to people’s lives.
With us, you’ll have the opportunity to lead and inspire teams, work on projects that are shaping the future of telecommunications and become part of a culture that thrives on creativity, encourages new ideas, and provides a collaborative and inclusive environment.
About Us
As Australia’s specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections. Enabling Better Possibilities.
Ready to take the next step?
If you like the sound of this role and think you’d do a great job, but are worried you don’t tick every box, we encourage you to back yourself – we know that diverse groups are less-likely to apply for roles they’re not 100% qualified for, but just as likely to succeed at them!
We are a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong. We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability.
If you feel comfortable, please let us know if you have any accessibility requirements upon application, so we can make any adjustments required to support you throughout our recruitment process.