*This position is fully remote/home based. Applications will be accepted from candidates based in the UK.
Role Summary
PLOS is a nonprofit, Open Access publisher empowering researchers to accelerate progress in science and medicine by leading a transformation in research communication.
The Sales Operations Coordinator plays a crucial role in the Institutional Sales team. Working within a supportive and growing area of PLOS, they’re a key touchpoint, independently managing and fulfilling internal and external requests with precision and care. The work produced will be of high value to the team and will be the foundation for it achieving success.
Responsibilities
- Support the institutional sales process by assuming responsibility for key pieces of information and steps within the sales operations cycle, ensuring work is completed to deadlines with high standards of accuracy
- Compile sales data and quotations to support new business and renewal discussions, liaising with PLOS teams where necessary to complete this work
- Maintain customer records in Salesforce to ensure information and documentation relating to agreements is accurate and up to date
- Prepare draft Agreements in collaboration with Legal, Sales and Customers
- Assist with onboarding new institutional partnerships, working with PLOS teams to share information with customers and update internal systems as necessary
- Ensure that sales operations processes and workflows are followed according to established team objectives, suggesting and implementing improvements on an ongoing basis
- Provide support to ensure that all business is processed by year-end or as agreed
- Act as a first line of contact for PLOS Institutional Sales, responding to ad-hoc customer and internal queries in a timely manner, escalating issues where necessary
- Build effective working relationships with adjacent PLOS teams who are stakeholders in the institutional sales operations process, such as Finance, Customer Care and Marketing
- Develop and demonstrate fluency in PLOS institutional offerings and processes
- Assist with ad-hoc projects and queries as required by the Institutional Sales team
- Take personal responsibility for working in line with the PLOS culture, behaviour and values and encourage others to do the same
Knowledge and Skills
- Excellent organizational and time management skills
- Meticulous attention to detail
- Strong communication skills, both written and oral
- Experience working in a fast-paced environment
- Experience building and maintaining positive working relationships
- Good problem solving skills informed by a customer-centric approach
- An ability to work as part of a team, whilst taking ownership of queries and working proactively wherever possible
- Good Microsoft Excel skills as well as experience using Microsoft Office
- Experience using CRM system Salesforce
- Knowledge of scholarly publishing and Open Access
- Experience working in a scholarly publishing environment
Physical Requirements and Work Environment
- Prolonged periods stationary at a desk and working on a computer
- Some national and international travel may be required
- Some flexibility to work across time zones
The base salary range we’ve established for this position is
(UK) £24,000 - £32,000. The final salary will depend on several factors, including the candidate’s relevant work experience, skills, education, and other qualifications; the region in which the candidate resides, and internal pay equity with current PLOS employees in similar jobs. PLOS also offers a comprehensive benefits package that will be shared with candidates in the interview process.
The Organization:
PLOS is a non-profit, Open Access publisher empowering researchers to accelerate progress in science and medicine by leading a transformation in research communication. PLOS journals propelled the movement for OA alternatives to subscription journals. We established the first multi-disciplinary publication inclusive of all excellent research regardless of novelty or impact and demonstrated the importance of open data availability. As we continue to lead the way in making research content more open, we need to make it a system that's open for everyone. We are intentionally spreading our roots deeper, globally.
We believe in pushing the boundaries of 'Open' to create a more equitable system of scientific knowledge and understanding—it’s core to who we are, inside and out. Beyond accepting distinct perspectives, we seek and support divergent backgrounds among our staff because we know differences strengthen our teams, our work, and our communities. We’re ever-evolving in our journey for representation and equity, and strongly encourage applicants of diverse identities to apply: you’ll find a group of critical thinkers eager to challenge the status quo and learn with you as we continue breaking barriers to open science.
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