Cvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and ~22,000 customers worldwide, including 53% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.
The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship - a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections
- Serve as a liaison between Sales and Finance for all contract and opportunity errors that occur each month.
- Interpret and summarize errors for Sales in a clear and concise manner and provide steps to resolve errors so that Sales can action, and contracts can be booked.
- Monitor the entire ‘erroneous contracting’ process to identify possible system enhancements or process improvements.
- Analyze historical erroneous opportunity data to identify trends by cloud, division, role and other key demographics.
- Summarize erroneous opportunity data to be shared with Sales Management quarterly.
- Assist Revenue Operations leadership to develop a remedial training program for top offenders of contract errors.
- Become an expert on all EC and HC Sales process to support inbound questions from the Sales team via slack (#spot-help) and email (jira).
- Collaborate with the Finance department on critical audits of financial data to ensure bookings and credits are accurate.
- Engage cross-functionally as a stakeholder on Revenue Operations strategic projects, Readiness projects, and key initiatives driven by PMO or Sales Management.
- Mentor new Revenue Operations employees and teach current methodologies.
- 1-2 years of experience in a customer-driven or operational role - not exclusive to Sales
- Ability to compile, analyze and present data, findings and progress in a concise manner.
- Experience in Salesforce, Slack & MS Excel; proficient in other Microsoft Office suite of products
- Good understanding of Sales systems and processes.
- Effective communication (i.e., written, verbal and presentation)
- Self-motivated and strong drive to learn how to resolve errors, issues and process gaps.
- Familiarity with an "Order to Cash" process or something similar is preferred
- Ability to navigate the organization and establish relationships with key contacts to solve problems and formulate processes.
- Comfortable working with and presenting to senior leadership, including building consensus, navigating conflicts and challenging the status quo.
- Good project management skills to drive project execution and manage stakeholder expectations.
- Exceptional time management skills and an ability to juggle multiple projects simultaneously and respond to rep queries while meeting deadlines.
- Must have the ability to multi-task, prioritize and manage multiple tasks in a fast-paced, dynamically changing environment.