Account Manager II - Sales Operations (Remote)

Seagate Technology • Full-time • Remote (United States) • $56.20k - $80.30k / year • 4w ago

About our group:

The Sales Operations Account Management team is a dynamic and highly motivated group who own product demand planning and fulfillment processes for assigned accounts. We are the focal point of contact to bridge Seagate customers with internal teams. We engage customer requests and often funnel communication to the right business groups for solutions.

About the role - you will:

The Retail Sales Operations Account Manager will play a critical role in ensuring operational and financial success for Seagate. You will be a part of consumer channel/retail team focused on results. You will:

Act as the focal point in communication and execution of sales order fulfillment to meet Seagate’s revenue targets while meeting customer on-time delivery requirements.
Analyze forecast demand, inventory, and customer sell-through to develop and manage weekly and quarterly demand / supply plans.
Evaluate risk and implement contingency plans related to supply coverage and inventory in-stock targets.
Analyze customer demand, purchase orders, and backlog on a daily/weekly basis.
Identify problem areas and drive customer engagement and internal functional groups as appropriate.
Coordinate closely with cross functional teams to ensure supply plans support direct & indirect customer needs and brick & mortar weekly sales-out while maintaining appropriate inventory levels.
Coordinate with Sales and Product Line Management teams to set launch quantities and ensure smooth product transitions.
Coordinate with product Planners and retail Buyers to successfully manage end of life planning and minimize financial impact of product returns.
Engage with Sales Operations Analyst to explain demand variations and dynamics supporting complete order fulfillment.
Partner with logistics teams to determine and execute optimal supply chain for all product shipments, incorporating both cost and customer service metrics.

About you:

Self-motivated professional who takes initiative and does more than is expected
Ability to think strategically and execute tactically
Has aptitude in reporting & analysis of inventory levels, customer demand, and attainment of metrics
Ability to thrive in a fast-paced environment where you may be required to quickly pivot from one task to another
Confident in abilities and grasps concepts quickly
Customer-service minded
Ability to present data to various levels of professionals including in email, chat, and presentations
Ability to work independently with minimal direction
Have a high level of comfort in working with numbers
Ability to occasionally support after hours tasks as part of a global team including quarter-end closing

Your experience includes:

Prior experience with a high-tech and/or manufacturing company in a retail supply/demand setting
Prior experience in a customer interfacing role
Proven ability to self-manage schedules and time while planning tactically and think strategically
Demand planning/demand forecasting
Inventory management
Excel capabilities which include experience with pivot tables and SUMIF & VLOOKUP formulas
MS Office intermediate level or higher
Previous experience in the storage or retail industry preferred

You may also have:

Technical knowledge of and /or exposure with CRM tools
Previous operations and/or inside sales support experience
Prior experience in account management, inventory management, or supply chain
Prior forecasting experience

Location:

Remote - United States; #LI-Remote

Seagate is able to offer virtual employment for this position in the following states: AL, AZ, CA, CO, CT, FL, GA, ID, IL, IN, KS, KY, MA, MD, MI, MN, MO, NC, NH, NJ, NM, NY, NV, OH, OK, OR, PA, SC, SD, TN, TX, UT, VA, WA, WI, WY.

The estimated base salary range for this position is $56,200 - $80,300. The individual salary is based on work location and additional factors, including job-related skills, experience, and relevant education or training.

Seagate offers comprehensive benefits to its eligible employees, including, but not limited to, eligibility for variable pay bonus, medical, dental, vision, and life insurance, short-and long-term disability, 401(k), employee stock purchase plan, health savings account, dependent care, and healthcare spending accounts. Seagate also offers paid time off, including 12 holidays, flexible time off provided pursuant to Seagate policy, a minimum of 48 hours of paid sick leave, and 16 weeks of paid parental leave. The benefits for this position are based on a full-time schedule for a full calendar year and may differ depending on work location.

Location: Remote United States
Travel: Up to 10%