Head of Revenue Operations

About Decagon

Decagon is building the most advanced conversational AI agents for the enterprise. Since starting the company, we've been on a tear, winning over customers like Duolingo, Notion, Rippling, Eventbrite, Webflow, BILT and many more. Our AI agents provide a human-like customer support experience that enables enterprises to better serve their customers and efficiently manage their customer experience organizations.

We've raised $100M in total funding from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels, including the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.

About The Role

The Head of Revenue Operations is the strategic architect of Decagon’s revenue engine, serving as the critical nexus between data, strategy, and execution. You will transform raw operational information into a predictive, intelligent system that drives sustainable revenue growth. By bridging sales, marketing, and customer success, you'll create a holistic view of our revenue generation process, identifying opportunities for optimization, efficiency, and strategic acceleration.

What You’ll Do

• Lead the strategic planning for AI solution go-to-market approach
• Design and implement comprehensive revenue performance frameworks
• Implement and optimize AI-enhanced CRM and revenue technology stack
• Integrate marketing, sales, and customer success platforms
• Develop custom reporting workflows with machine learning insights
• Ensure data integrity for complex AI sales cycles
• Support deal desk and pricing strategy
  
  

You You’ll Bring

• 8+ years RevOps experience in technical or AI-driven sales
• Proven ability to operationalize complex sales processes
• Strong analytical mindset with technical communication skills
• Passion for AI technology and enterprise solution selling
• Advanced Salesforce administration
• Expert in SQL
• Experience with enterprise AI solution go-to-market strategies
• Ability to work out of our San Francisco office 5 days a week
  
  

Benefits

• Competitive base salary plus commission structure
• Medical, dental, and vision benefits
• Take what you need vacation policy
• Daily lunches, dinners and snacks in the office to keep you at your best