ABOUT US
This is period care with nothing to hide. Mooncup® and &SISTERS are changing menstrual health and beyond for the better. We are on a mission to free the world of plastic & irritant-ridden mainstream 'feminine hygiene’, which is full of chemicals that can trigger gynaecological infections and are filling our planet with landfill.
Listed in 200+ retailers in 25+ countries, our range includes the original Mooncup® menstrual cup and 100% organic cotton pads, tampons & liners which biodegrade faster than a banana. We believe in health-focused product design where sustainability is a given and conversations about ‘taboo’ topics aren’t swept under the carpet.
ABOUT THE ROLE
As a Sales Operations Specialist, you will be responsible for streamlining our sales processes and supporting our sales team with data-driven insights. You will spend most of your time building and improving processes, conducting data analysis and communicating market insights to the wider team. This role will report to the Head of Operations, becoming a part of the Operations Team.
KEY RESPONSIBILITIES
- Process set-up and improvement: Identify opportunities for process improvement to streamline workflows, reduce inefficiencies, and drive productivity in the sales organisation. This may include introducing new CRM solutions, improving customer onboarding processes, optimising Salesforce or simply helping the sales team build out a state-of-the-art notion space.
- Training and onboarding: Assist in the onboarding of new clients and train the Sales Team and other stakeholders on the new processes you set up.
- Automation: Introduce tools and processes that help us reduce manual effort across the sales organisation.
- Forecasting, analytics, and modelling: Develop and maintain sales forecasting models, create dashboards for KPIs, and track sales targets to monitor team performance. Model price changes, understand and communicate margins & account level P&L performance.
- Analyzing sales data: Conduct data analysis on sales performance, identify trends, and provide actionable insights to support strategic decision-making.
- Relationship management: Assist the Sales and Operations teams in managing queries and strengthening relationships with current and potential customers.
ABOUT YOU
- You have completed your studies in STEM, Economics, Business or comparable qualification. You have 2-4 years of experience in a similar role.
- You are proficient in Google Sheets / Excel, as well as MS Suite and Google Suite.
- You have experience working with BI Tools (Looker, Power BI, Tableau) or other analytical tools.
- You work in a structured and careful manner and are pragmatic and solution-oriented.
- You have strong communication skills, are empathetic and able to maintain calmness even when things get hectic.
- You have strong attention to detail. In this role, you will deal with a lot of important numbers and details.
Nice to have:
- Experience in automation and no-code development, or willingness to learn (Zapier, Make, Retool etc.)
- Experience with Salesforce, Hubspot or comparable CRM tools.
- Experience with Notion.
WHAT WE OFFER
- 25 days holiday (excl. Bank holidays)
- Share options in our business
- Company Pension scheme
- Flexible working (We currently operate a hybrid model, with 1 week per month spent in our London office)
- Base in Fora Office in Vauxhall - with all the perks: free coffee, snacks and gym access.
- Rapid career progression
- Start date: Immediate
- Salary of £38,000 - £42,000 per annum (depending on experience).
HOW TO APPLY
Interested in this role?
Please apply with your CV along with a cover letter explaining why you think you & your experience are right for this role.
What to expect next:
- Intro Call - If it's a match, we'll invite you to chat on a 15-20-minute call in which we confirm the job details and ask you to answer a few questions about yourself.
- Assessment - Next, we will ask you to complete an assessment (role-specific task) to help us understand how you think, work and communicate.
- Interview - If your assessment has met our expectations, we will invite you to a 1hr in-person interview where you’ll get to meet other members of our team, and answer some more job-based questions. (Please note that due to the upcoming Holidays, final interviews may be held in the new year)
- References - We'll reach out to 2 people who you've worked with and hear what it's like working alongside you.
- Offer.
Our Pledge to Inclusivity, Equality & Fairness
You don’t have to have a period to join Mooncup.
We are an equal opportunities employer regardless of your age; disability; caring or dependency responsibilities; gender or gender identity; marriage and civil partnership status; political opinion; race, nationality, ethnic or national origin; religion or belief; gender or gender identity; sexual orientation or socio-economic background.
We’re on a mission to build the menstrual health brand of the future and stamp out period stigma and shame once and for all. Mooncup is a community of passionate menstrual health advocates who are dedicated to changing an entire industry, one tampon at a time. Period care that works for everyone should be made by everyone and we believe in bringing out the greatness in each other. As a brand, we’re only as strong as the people around us.
