Description:

Role Overview

The Business Applications Manager oversees the full lifecycle of enterprise applications, standardizes processes across departments, and ensures alignment with operational strategy and regulatory needs

Combining technical expertise with strong business understanding, the position drives digital transformation, improves system performance, and ensures platforms are implemented, optimized, and integrated in a way that effectively supports business operations and data management

Key Responsibilities

Oversee the lifecycle of enterprise applications, including configuration, upgrades, integrations, and performance optimization

Develop and maintain system roadmaps that support scalability, efficiency, and innovation

Work closely with business teams to understand processes, gather requirements, and translate needs into application enhancements or new solutions

Analyze and harmonize workflows across departments to ensure consistent and efficient use of applications

Manage vendor relationships, including contracts, SLAs, and support escalations

Lead or support projects related to new applications, integrations, improvements, major upgrades, coordinating deliverables, and change management

Maintain accurate documentation of application configurations, processes, and change history. Support compliance with IT policies and regulatory requirements

Ensure data integrity and seamless integration across platforms

Promote user adoption through effective communication, training, and support

Stay current with new releases and technology trends to recommend improvements

Requirements:

Qualifications

Bachelor’s degree in information systems, computer science, business administration, or related field
7+ years of experience managing or supporting enterprise applications, ideally in aviation, logistics, or transportation
Strong understanding of business processes across operations, finance, HR, and commercial areas
Experience with full application lifecycle management, vendor relations, and contract/SLA oversight
Hands-on experience with APIs, integrations, SQL, reporting tools, and workflow automation
Familiarity with aviation operational systems (MRO, flight operations, movement logs, crew systems) highly preferred
Certifications such as ITIL, PMP, or similar are an advantage
Strong communication, stakeholder management, and analytical skills
Ability to work after hours as needed for critical system escalations

Key competencies

Leadership and communication
Process-oriented mindset
Strategic thinking
Vendor and stakeholder management
Problem-solving and root-cause analysis

21 AIR LLC

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Business Applications Manager