24/7 Occupational & Emergency Medicine Solutions (24/7 OEMS) is currently accepting applications for a full-time Business Operations Coordinator to join our corporate administration team.

This is a primarily remote/work from home role; however, candidates must be both located in Canada and legally entitled to work in Canada. Occasional travel may be required.

The Business Operations Coordinator will be expected to:

Assist with the development and maintenance of the 24/7 OEMS Health & Safety Program including being an auditor;
Assist with attaining ISO certification;
Provide back-up to HR for onboarding of new employees;
Assist with attainment and maintenance of Partnership Accreditation in Indigenous Relations through the Canadian Council for Indigenous Business
Assist the Corporate Medical Director with administrative activities and business operations such as reconciling invoices;
Assist with accounts receivable/ensuring accuracy in billing of clients;
Troubleshooting and approval of payroll with the payroll team based on the team schedules;
Provide first level response to operational issues after-hours on a rotational basis (i.e., be first level contact on-call);
Assist with development and maintenance of a document control system;
Assist with development and refinement of reports;
Assist with client-mandated reports and returns;
Assist with implementation of new software platforms on an as-needed basis);
Manage the on-call platform/VOIP telephone system for on-call clinicians;
Review and approve contractor invoices after reconciliation against work orders or work schedules.
Interact with client on an “as needed” basis for contracting, scheduling, onboarding, or other issues.

Qualifications, skills, and Experience:

To succeed in this role, candidates must possess a strong blend of operational, administrative, and compliance-related experience, along with the ability to work effectively in a remote / work from home environment.

Education & Certifications

- Diploma, degree or equivalent experience in Healthcare, Occupational Health & Safety, Human Resources, Business Administration, or a related field.
- COR auditor training or certification is an asset
- ISO auditor training or certification is an asset.
- Payroll or accounting certification is an asset.

Professional Experience

- A minimum of 5 years of related experience.
- Proven experience working independently in a remote / work-from-home environment.
- Experience developing, auditing, and maintaining Health & Safety programs.
- Familiarity with ISO certification processes and standards (e.g., ISO 45001, ISO 9001) is an asset.
- Hands-on experience with employee onboarding and HR support functions.
- Exposure to Indigenous relations and accreditation processes, particularly through the Canadian Council for Indigenous Business is an asset.
- Experience with invoice reconciliation, accounts receivable.
- Experience managing document control systems and generating client-mandated reports.
- Previous involvement in software implementation or platform rollouts.
- Experience managing VOIP systems and on-call scheduling platforms is an asset.
- Ability to interact professionally with internal and external stakeholders.

Technical Skills

- Proficiency in Microsoft Office Suite, especially Excel and Word.
- Familiarity with HRIS, payroll, billing, and document control systems.
- Comfort with learning and adapting to new software platforms.

Soft Skills

- Strong organizational, multitasking, and problem-solving abilities.
- Excellent communication and interpersonal skills.
- High level of cultural competency, particularly in working with Indigenous communities.
- Ability to work independently and collaboratively in a high-accountability environment.
- Demonstrated interest in continuous learning, professional development, and acquiring new skills.
- A mindset geared toward efficiency, process improvement, and lean business practices.

Compensation and Benefits:

Hourly rate of $30.00 - $35.00 per hour based on experience
Benefits package including health, dental, vision, LTD, and life insurance upon completion of 90 days of employment
Employee Assistance Program (EAP)
Continuing professional development funding
Flights and accommodations for business travel are provided

Schedule:

Monday - Friday
37.5 hours per week
Day shift - Work hours will be optimized to the Business Operations Coordinator's local time zone, synchronized with the projects being supported, and 24/7 OEMS office hours.

Applications will be reviewed, and interviews scheduled on a rolling basis.

24/7 OEMS is committed to a recruitment process and workplace culture of respect, inclusion, and diversity. We encourage applications from members of groups with historical and/or current barriers to equity.

We thank all applicants for their interest in 24/7 OEMS; however, only those with required qualifications, skills, and experience will be considered and only those selected for an interview will be contacted.

24/7 OEMS

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Business Operations Coordinator (Remote / Hybrid)